Melissa Diaz
Vero Beach
Summary
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Medical Records Specialist Remote
Cigna Health
Vero Beach
01.2023 - Current
- Managed patient medical records in compliance with healthcare regulations.
- Coordinated data entry and retrieval processes for efficient record management.
- Reviewed documentation for accuracy and completeness before filing.
- Trained new staff on record-keeping procedures and systems usage.
- Maintained confidentiality of sensitive patient information at all times.
Customer Service Remote
Pembroke Perinatal
Miami
06.2020 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored system health using real-time analytics tools for proactive management.
- Collaborated with cross-functional teams to resolve technical issues swiftly.
- Performed root cause analysis on any issues identified by the monitoring tools in order to identify underlying problems quickly.
Records Coordinator
Family Medical Center
Miami
02.2018 - 04.2020
- Managed patient records and maintained confidentiality in compliance with regulations.
- Organized and categorized medical documents for efficient retrieval and storage.
- Coordinated with healthcare staff to ensure accurate record-keeping processes.
- Implemented electronic health record systems to streamline data entry tasks.
Education
Medical Assistant
Florida Career College
Miami, FL 08.2019 - 06.2020
Hialeah Gardens High School
Hialeah, FLSkills
- Medical record management
- Electronic health records
- Data entry accuracy
- Regulatory compliance
- EHR systems
- Attention to detail
- Insurance expert
- Information verification
- Remote work
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Registered Medical Assistant
- BLS
- Certified Client Service Specialist
Timeline
Medical Records Specialist Remote
Cigna Health
01.2023 - Current
Customer Service Remote
Pembroke Perinatal
06.2020 - 05.2022
Medical Assistant
Florida Career College
08.2019 - 06.2020
Records Coordinator
Family Medical Center
02.2018 - 04.2020
Hialeah Gardens High School