Lucrishia Winters
Louisville,TN
Summary
Dynamic Food Service Supervisor with a proven track record at Metz Culinary Management, excelling in food safety compliance and staff leadership. Enhanced operational efficiency by reducing food waste and boosting employee morale through targeted training. Committed to exceptional customer service and maintaining a clean, safe environment for both staff and patrons.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
Metz Culinary Management
05.2014 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Assistant Manager
Kentucky Fried Chicken
03.2012 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
William Blount High School
Maryville, TN06-1990
Skills
- Staff supervision
- Staff leadership
- Food safety compliance
- Food preparation
- Employee scheduling
- Schedule coordination
- Allergy awareness
- Portioning
- Portion control
- Buffet setup and takedown
- Customer service
- Cash handling
- Microsoft Excel
Timeline
Food Service Supervisor
Metz Culinary Management
05.2014 - Current
Assistant Manager
Kentucky Fried Chicken
03.2012 - 05.2014
High School Diploma -
William Blount High School
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