Lucy Anderson
Solis Mammography
Sachse,USA
12
years of professional experience
Compassionate Clinical Assistant with over five years of experience in patient care coordination and clinical support. Skilled in telephone etiquette and effective communication, consistently ensuring seamless patient interactions and promoting timely care.
Work History
Clinical Assistant
5 Years- Assist in patient scheduling and maintain accurate records using electronic health systems.
- Proficient in the use of RIS/PACS and Penrad.
- Schedule patients for follow-up appointments and additional exams;coordinate biopsy scheduling and secure necessary orders.
- Verify and input patient information (demographic, insurance and contact information) into system.
- Monitor and secure pathology results for radiologists to facilitate timely patient care.
- Scan documents and links to patient medical records as needed.
- Proficient in handling calls for general patient questions.
- Prepare CD/reports for patients requesting to pick up medical records.
- Properly set up trays for procedures; assisted radiologists or technologists with procedures as needed.
Patient Service Representative
7 Years 1 Month- Greeted patients in a professional and friendly manner;
- Managed patient scheduling and appointment confirmations using advanced electronic health record systems.
- Completely and accurately registered patients including: input of demographic and insurance information into RIS and verifying accuracy of existing information.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Explained forms to patients and assisted with form completion, via paper or tablet, as necessary.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests.
- Scheduled and rescheduled patients as needed.
- Generated daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report.
Education
Skills
Clinical support
Patient care coordination
Phone communication
Appointment scheduling
Case management
Medical terminology
Data entry
Telephone etiquette
Communication skills
Reliable team player
Compassionate
Timeline
Clinical Assistant
Solis Mammography
07.2021 - CurrentRead More
Patient Service Representative
Solis Mammography
06.2014 - 07.2021Read More
Skyline High School
Read More