Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Lucy Colon

The Bronx,NY

Summary

Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Director

La Casa De Salud
Bronx, New York
03.2020 - Current
  • Assisted in managing budgets and resources for various program activities.
  • Collaborated with team members to enhance program delivery and participant experience.
  • Maintained documentation of program activities for compliance and reporting purposes.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Conducted needs assessments and developed program objectives.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Compiled reports on program outcomes for internal and external stakeholders.
  • Implemented quality assurance protocols to ensure high-quality service delivery.

Senior Care Coordinator

La Casa De Salud
Bronx, New York
09.2018 - 02.2021
  • Coordinated patient care plans with multidisciplinary teams for optimal health outcomes.
  • Managed scheduling and follow-up appointments to ensure timely care delivery.
  • Assisted patients in navigating health services, providing education and support.
  • Implemented best practices in patient advocacy to enhance service quality.
  • Evaluated patient needs and resources to tailor individualized care solutions.
  • Managed patient intake processes and ensured accurate data entry in systems.
  • Educated patients on available services and resources within the healthcare facility.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Assured regulatory compliance and professionalism across patient service.

Education

Lehman College
Bronx, NY

Skills

  • Budget management
  • Program evaluation
  • Compliance monitoring
  • Performance standards and analysis
  • Performance evaluation
  • Documentation and reporting
  • Staff management
  • Effective leader

Languages

Spanish
Professional

Certification

  • Institute for Healthcare Improvement 10/24/2023
  • FEMA Active Shooter 12/9/2024
  • Relias Training done yearly on various topics

References

References available upon request.

Timeline

Program Director

La Casa De Salud
03.2020 - Current

Senior Care Coordinator

La Casa De Salud
09.2018 - 02.2021

Lehman College

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