Lucy Daugherty
Milton,FL
Summary
Results-oriented professional with extensive experience in managing daily operations and leading teams. Known for effective time management and relationship-building skills, consistently achieving high-quality service delivery and improved customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Modern Cleaners
Pensacola, FL
09.2023 - Current
- Developed and implemented training programs enhancing staff performance and service standards.
- Led team to enhance customer satisfaction through effective communication and quality work.
- Setting monthly work schedules, meetings, and interviews
- Assist in managing our sister store, and outside stores
- Managed escalated customer issues, employing negotiation tactics to achieve satisfactory resolutions swiftly.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Lawn Care Business Owner
Self-employeed
Milton, Fl
04.2020 - 08.2023
- Managed daily operations of lawn care services, ensuring timely and quality service delivery.
- Developed customized lawn maintenance plans based on client needs and environmental factors.
- Implemented efficient scheduling systems to optimize workforce productivity and service coverage.
- Trained and mentored new team members in equipment usage and safety protocols.
Law Enforcement Officer
Escambia County Board of County Commisioners
Escambia, Fl
10.2012 - 04.2020
- Conducted investigations, gathering evidence and interviewing witnesses to resolve cases.
- Enforced laws and regulations to maintain public safety and order.
- Responded to emergency calls, assessing situations and providing appropriate assistance.
- Collaborated with community stakeholders to enhance crime prevention initiatives.
Medical Assistant
VA Hospital
Pensacola, FL
02.2009 - 08.2012
- Administered medications and vaccinations under physician supervision, maintaining compliance with protocols.
- Performed routine laboratory tests and assisted in diagnostic procedures to support patient care.
- Coordinated appointments and managed schedules to optimize clinic efficiency.
- Assisted with patient intake, ensuring accurate information collection and documentation.
Education
Associate of Science - General Studies
Pensacola State College
Pensacola, FL08.2008
Medical Assistant - Healthcare
Pensacola State College
Pensacola, FL08.2006
Skills
- Team leadership
- Decision-making
- Client relationship management
- Communication skills
- Problem-solving
- Project management
- Time management
- Client relations
Certification
- CMA - Certified Medical Assistant
- CFR - Certified First Responder
- PT - Phlebotomy Technician
Languages
English
Full Professional
Timeline
Manager
Modern Cleaners
09.2023 - Current
Lawn Care Business Owner
Self-employeed
04.2020 - 08.2023
Law Enforcement Officer
Escambia County Board of County Commisioners
10.2012 - 04.2020
Medical Assistant
VA Hospital
02.2009 - 08.2012
Associate of Science - General Studies
Pensacola State College
Medical Assistant - Healthcare
Pensacola State College