Lucy Eduke
Costumer Service
Hyattsville,MD
Summary
Knowledgeable and dedicated customer service professional and pays attention to details. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Service Representative
AT&T
Hyattsville, MD
02.2019 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Education of Curriculum in Curriculum Studies
University of Buea
Cameroon 11.2013 - 12.2016
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Largo,MD 05.2021 - Current
Skills
Creative problem solving
Recordkeeping strengths
Technical Support
International sales support
Complaint resolution
Report preparation
Professional telephone demeanor
Certification
Comptia security + October 2020
Timeline
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
05.2021 - Current
Customer Service Representative
AT&T
02.2019 - 04.2021
Bachelor of Arts - Education of Curriculum in Curriculum Studies
University of Buea
11.2013 - 12.2016