Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lucy Eduke

Costumer Service
Hyattsville,MD

Summary

Knowledgeable and dedicated customer service professional and pays attention to details. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work History

Customer Service Representative

AT&T
Hyattsville, MD
02.2019 - 04.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Arts - Education of Curriculum in Curriculum Studies

University of Buea
Cameroon
11.2013 - 12.2016

Master of Science - Cybersecurity Technology

University of Maryland Global Campus
Largo,MD
05.2021 - Current

Skills

Creative problem solving

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Certification

Comptia security + October 2020

Timeline

Master of Science - Cybersecurity Technology

University of Maryland Global Campus
05.2021 - Current

Customer Service Representative

AT&T
02.2019 - 04.2021

Bachelor of Arts - Education of Curriculum in Curriculum Studies

University of Buea
11.2013 - 12.2016

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Lucy EdukeCostumer Service