Lucy Ernsberger
Chandler,AZ
Summary
Reliable worker who quickly masters new concepts and skills. Im passionate about helping customers and creating satisfying experiences. I have a strong history of providing top-notch service and support As well as exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Phoenix, AZ
12.2023 - 03.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Crew Member
Tropical Smoothie
Chandler, AZ
03.2021 - 11.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2023
Skills
- Cash Handling
- Beverage Preparation
- Food Preparation
- Up-selling
- Opening and closing duties
- POS Systems
- Menu Memorization
- Retail Management
- Active listener
- Team Leadership
- Safe Food Handling Practices
- Team Player
Recommendation
- Katie Jaakola: 317-993-9774
- Isabella Klemencic: 719-377-0180
References
References available upon request.
Timeline
Barista
Starbucks
12.2023 - 03.2024
Crew Member
Tropical Smoothie
03.2021 - 11.2023
High School Diploma -
Perry High School