Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucy Fraser

Lake In The Hills,IL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Ivanhoe Country Club. Proven ability to enhance guest experiences through effective communication and team collaboration. Adept at banquet coordination and maintaining organization, ensuring seamless operations and high satisfaction levels.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Ivanhoe Country Club
06.2025 - Current
  • Responded to inquiries via phone and email, providing accurate information and support to clients.
  • Maintained office supplies inventory, streamlining procurement processes for operational efficiency.
  • Collaborated with other departments to resolve guest issues promptly, ensuring high satisfaction levels.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Banquet Server

Ivanhoe Country Club
05.2024 - Current
  • Managed food and beverage orders, ensuring accuracy and timely delivery to tables.
  • Trained new staff on restaurant procedures, promoting consistency in service standards.
  • Collaborated with kitchen staff to coordinate meal preparations and special requests effectively.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Mellie's Chocolate & Company
11.2023 - 07.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Trained new staff on product knowledge and effective sales techniques.
  • Managed inventory levels, ensuring timely restocking of popular items.
  • Managed ice cream preparation and presentation to ensure high-quality products.
  • Increased customer satisfaction by providing personalized chocolate recommendations based on individual preferences.

Busser

Woodstock Country Club
06.2021 - 12.2022
  • Assisted servers by clearing and resetting tables promptly.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Supported kitchen staff by delivering dishes and utensils efficiently.
  • Learned proper sanitation practices to uphold health standards.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

High School Diploma -

Huntley High School
Huntley, IL
05-2024

Associate of Applied Science - Criminal Justice

McHenry County College
Crystal Lake, IL
05-2026

Skills

  • Customer service
  • Strong work ethic
  • Organization
  • Banquet coordination
  • Team collaboration
  • Adaptability and flexibility

Languages

Spanish
Elementary

Timeline

Front Desk Receptionist

Ivanhoe Country Club
06.2025 - Current

Banquet Server

Ivanhoe Country Club
05.2024 - Current

Sales Associate

Mellie's Chocolate & Company
11.2023 - 07.2025

Busser

Woodstock Country Club
06.2021 - 12.2022

High School Diploma -

Huntley High School

Associate of Applied Science - Criminal Justice

McHenry County College

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