Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Kitta

Papillion,NE

Summary

Determined and dependable leader with a drive to provide professionalism, quality, and a positive attitude in every situation. Eager for new responsibilities and challenges in the work place to utilize problem solving abilities. Collaborates well with others to work towards common goals of the team. Succeeds in dynamic and fast-paced environments that provoke a need for critical thought and leadership.

Overview

2
2
years of professional experience

Work History

Customer Engagement Leader

PetSmart
11.2023 - Current
  • Accepted Customer Engagement Leadership role responsibilities through promotion. This role oversees responsibility of petcare department operations, associates, and maintaining customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Effectively diffused and resolved conflicts within the store in a timely manner.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Effectively led associates in petcare department to ensure all tasks assigned were safely completed up to store standards.

Associate Lead With Keys

PetSmart
06.2022 - 11.2023
  • Engaged with customers to build rapport and promote a positive shopping experience while maintaining community relations.
  • Streamlined opening and closing procedures as an integral member of store staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Maintained a safe and positive environment for employees, customers, and pets while serving as shift lead.

Spring Internship

North Star Advocacy Center
01.2022 - 05.2022
  • Participated in various learning exercises and presentations, gaining knowledge regarding domestic violence and victim advocacy.
  • Assumed responsibility of the hotline phone after business hours to provide assistance and effective communication to distressed victims and community members.
  • Attended advocacy sessions, participated in court proceedings, met with local law enforcement, and provided support to victims of domestic and sexual violence.
  • Maintained professionalism and confidentiality when being exposed to sensitive information.
  • Volunteered in public events with North Star to help spread resources and accessibility to community members.

Education

Bachelor of Science - Criminology

Northwest Missouri State University
Maryville, MO
05.2022

Skills

  • Customer Service
  • Problem-Solving Abilities
  • Conflict Resolution
  • Communication
  • Key Holder Experience
  • Leadership
  • Organization and Time Management

Timeline

Customer Engagement Leader

PetSmart
11.2023 - Current

Associate Lead With Keys

PetSmart
06.2022 - 11.2023

Spring Internship

North Star Advocacy Center
01.2022 - 05.2022

Bachelor of Science - Criminology

Northwest Missouri State University

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Lucy Kitta