Lucy Kuzma
The Hotel Frankfort
Wyandotte,MI
3
years of professional experience
Proactive Customer Service Representative and Sales Associate with experience in handling high stress situations and resolving disputes. Skilled in complaint handling, money management and maintaining a clean, welcoming environment known for empathy, critical thinking and building customer loyalty
Work History
Front Desk Receptionist
1 Year 2 Months- Managed high-stress situations, maintained professionalism while resolving disputes and conflicts
- Resolved customer complaints with empathy, enhancing guest loyalty and encouraging repeat business
- Managed escalated customer calls by actively listening and addressing their concerns. efficiently, finding satisfactory resolutions for both customers and the company alike
- Manage high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service Representative
7 Months- Managed high-pressure situations with composure, ensuring service standards remained high during peak hours
- Balanced multiple guest requests and party needs while delivering prompt service, enhancing overall customer satisfaction
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Maintained calm and poise when addressing difficult customer interactions, effectively resolving issues and preserving customer relationships
- Maintained clean and welcoming environment ensuring a positive guest experience
- Managed cash transactions accurately, providing proper change to customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
Education
High School Diploma
Skills
Customer Service
Complaint Handling
Payment Processing
Cash management
Problem-Solving Abilities
Active Listening
Conflict resolution
Critical Thinking
Computer Proficiency
Sales skills
Timeline
Front Desk Receptionist
The Hotel Frankfort
06.2025 - CurrentRead More
Customer Service Representative
Rev’d Up Fun
02.2024 - 09.2024Read More
Riverview Community High School
High School Diploma
Read More