Lucy Medina
Walgreens Pharmacy
CORPUSCHRISTI,TX
1
Language
1
Certification
23
Years of experience
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Work History
Store Manager
8 Years 3 Months- Trained and mentored staff, fostering a culture of high performance and accountability.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving promotional strategies to boost revenue.
- Led store operations, ensuring adherence to company policies and procedures.
- Enhanced customer service standards, resulting in improved satisfaction ratings.
- Coordinated team scheduling to ensure optimal coverage during peak hours and events.
- Developed loss prevention initiatives, minimizing shrinkage and safeguarding assets.
- Collaborated with corporate leadership on strategic planning initiatives for store growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Store Manager
5 Years- Supervised daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and mentored team members, fostering a collaborative working environment.
- Implemented inventory management practices to enhance product availability and reduce waste.
- Conducted employee performance evaluations, providing constructive feedback for improvement.
- Trained and mentored staff in pharmacy procedures and customer service excellence.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Beauty Advisor
4 Years 11 Months- Guided customers in selecting beauty products tailored to individual needs and preferences.
- Developed promotional strategies to enhance product visibility and drive sales within the beauty department.
- Trained and mentored junior staff on product knowledge and customer engagement techniques.
- Analyzed customer feedback to identify trends, improving inventory selection and service quality.
Customer Service Cashier
5 Years- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained clean and organized checkout areas to ensure efficient operations.
- Provided product information and recommendations to assist customer purchasing decisions.
- Assist in inventory management, restocking shelves, and maintaining product displays.
- Train new cashiers on operational procedures and customer service standards.
Education
GED
Certified Pharmacy Technician - Pharmacy
Skills
Store operations
Inventory management
Inventory management
Cash management
Store merchandising
POS systems
Training
Customer relationship management
Coaching skills
Leadership development
Problem resolution
Customer support
Service excellence
Multitasking
Performance management
Effective communication
Performance metrics analysis
Cross-functional collaboration
Strategic workforce planning
Accomplishments
- Reduced inventory shrink through effective loss prevention programs and inventory controls.
- Improved inventory accuracy and product availability through efficient stock management procedures.
- Oversaw budgeting, scheduling, payroll, and operational planning to maximize efficiency.
- Maintained exceptional customer satisfaction scores through staff training and service-focused initiatives.
- Resolved customer concerns promptly, strengthening customer loyalty and retention.
- Enhanced the customer experience by improving store appearance, product availability, and service standards.
- Drove pharmacy sales growth while communicating key operational updates through conference call presentations.
- Collaborated with pharmacy staff to improve prescription volume, patient satisfaction, and operational efficiency.
- Ensured compliance with pharmacy regulations, company standards, and safety procedures.
- Supported immunization and health service initiatives, contributing to increased community engagement and revenue.
- Increased annual sales by 15% while reducing operating costs by 8%.
- Reduced inventory shrink by 20% through implementation of enhanced loss prevention measures.
- Improved employee retention by 25% through coaching, development, and recognition programs.
Achieved 110% of annual sales goals for three consecutive years.
- Drove pharmacy and front-store sales growth while consistently exceeding revenue and customer service goals.
- Led, coached, and developed a team of 30+ associates, improving operational performance and employee retention.
- Managed store operations, inventory control, scheduling, and regulatory compliance while maintaining high customer satisfaction scores.
- Championed sales, merchandising, and pharmacy initiatives through effective communication on district conference calls and leadership meetings.
Certification
Certified Store Manager with extensive retail leadership experience and a Texas State Board of Pharmacy Registered Pharmacy Technician license. Proven track record of driving sales growth, leading high-performing teams, optimizing store operations, and delivering exceptional customer service. Skilled in pharmacy operations, merchandising, inventory management, compliance, and staff development.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Walgreens Pharmacy
06.2018 - CurrentRead More
Assistant Store Manager
Walgreen's Pharmacy
06.2013 - 06.2018Read More
Senior Beauty Advisor
Walgreen's Pharmacy
03.2008 - 02.2013Read More
Customer Service Cashier
Walgreen's Pharmacy
06.2003 - 06.2008Read More
Texas State Board of Pharmacy
Certified Pharmacy Technician from Pharmacy
Read More
Highlands High School
GED
Read More