Lucy Taylor
Long Beach,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Server
Bamboo Club
Long Beach, CA
05.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new employees to perform duties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Quality Control Specialist
Guaranteed Rate
Long Beach, CA
03.2020 - 04.2022
- Tracked compliance with departmental standards for each monitored call.
- Monitored live calls with customers and provided instant feedback to agents as needed.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Met with supervisor daily to submit completed assignments and discuss progress.
Customer Service Representative
Fanieul
Irvine, CA
03.2018 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06-2015
Skills
- Quality Control
- Customer Service
- Payment Processing
- Call Center Customer Service
- Call Control Skills
- Verbal and Written Communication
Timeline
Server
Bamboo Club
05.2022 - Current
Quality Control Specialist
Guaranteed Rate
03.2020 - 04.2022
Customer Service Representative
Fanieul
03.2018 - 03.2020
High School Diploma -
Marina High School
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