Lucy Wilson
Salt Lake City,UT
Summary
Dynamic and dedicated professional with a proven track record at Beans and Brews, excelling in customer service and effective multitasking. Skilled in optimizing guest flow and enhancing satisfaction through exceptional communication and problem-solving. Committed to maintaining cleanliness and organization, ensuring a welcoming atmosphere while training new staff to uphold high standards.
Overview
3
3
years of professional experience
Work History
Hostess
Tsunami
Salt Lake City, UT
06.2025 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted servers by communicating menu specials and managing customer requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and service efficiency.
- Handled guest inquiries and complaints with professionalism, ensuring satisfaction.
- Monitored dining room for seating availability, maximizing occupancy during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Barista
Beans and Brews
Salt Lake City, UT
03.2022 - 05.2024
- Prepared high-quality espresso beverages and specialty drinks according to established recipes.
- Operated coffee equipment, ensuring consistent performance and cleanliness throughout shifts.
- Provided exceptional customer service, resolving issues and enhancing customer satisfaction.
- Maintained inventory levels by accurately tracking supplies and placing orders as needed.
- Trained new staff on drink preparation techniques and company standards for quality service.
- Implemented best practices for maintaining a clean and organized workspace in compliance with health regulations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma - General Education
Brighton
Cottonwood Heights Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
Timeline
Hostess
Tsunami
06.2025 - 08.2025
Barista
Beans and Brews
03.2022 - 05.2024
High School Diploma - General Education
Brighton