Lue Thao
Tulsa
Summary
At Prairie Meadows Casino, Racetrack, & Hotel, adeptly led the Cash Operations team, enhancing operational efficiency and fostering strong client relationships. Demonstrated exceptional leadership and communication skills, achieving significant cost reductions. Skilled in compliance management and staff training, consistently safeguarding company assets and promoting a positive work environment. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Cash Operations Team Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
09.1997 - 05.2024
- Collaborated with other department supervisors to identify areas for improvement in overall company operations.
- Liaised with clients or vendors regularly, establishing strong relationships built on trust and dependable service provision.
- Demonstrated strong leadership abilities, effectively guiding the operations team toward consistently achieving its goals and maintaining a high standard of performance.
- Reduced operational costs with thorough budget analysis and expense management strategies.
- Pulls full boxes from gaming machines.
- Replaces the full boxes with empty boxes.
- Takes the full boxes and place them in a secure cart.
- Makes sure all doors on the machines are properly closed and secure.
- Makes sure all the cart doors are locked and secure after each drop.
- Takes the cart to man-trap after completion of the drop.
- Completes drop by designated time.
- Sorts and counts drop box.
- Wears dust mask during counting of funds.
- Wears company issued uniform.
- Counts and records other assets such as bill changers, Ticket Redemption Machine, Cigarettes, and other various gaming papers.
- Must follow count and drop policies and procedures.
- Prepares funds for transfer.
- Balances bank at specific times and have Cage verify counts.
- Inputs information into computer system.
- Provides maintenance to equipment when needed.
- Cleans, dusts, and organizes daily.
- Protects Casino assets.
- Promotes a positive team and customer service philosophy.
- Reports any suspicious activity to the supervisor or security.
- Performs other job-related duties as assigned.
- Ability to handle a large amount of money.
- Excellent written and oral communication skills.
- Ability to work under pressure and meet deadlines.
- Basic computer skills.
Education
High School Diploma -
C.K McClathy High
Sacramento, CA06.1990
Skills
- Operational Efficiency
- Employee benefits administration
- Staff Training and Development
- Compliance Management
Timeline
Cash Operations Team Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
09.1997 - 05.2024
High School Diploma -
C.K McClathy High
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