Savannah Campbell-Laing Colley
DesMoines
Summary
Dynamic individual with hands-on experience in Social and Corporate groups and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Event Sales Manager
Prairie Meadows Casino, Racetrack, & Hotel
02.2024 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Prepared pricing agreements and contracts to close sales.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Banquet Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
08.2022 - 02.2024
- Directed and managed banquet functions for up to 900-person event.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Liaised with venue management to monitor logistics and timelines.
- Supervised and mentored serving, bartending, and set up staff.
Restaurant Supervisor
Hilton
04.2021 - 08.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
High School Diploma -
Bellevue West
Bellevue, NE05-2017
Skills
- Customer engagement
- Problem-solving abilities
- Professional demeanor
- Adaptability and flexibility
- Pricing strategy
- Evaluate leads
- Teamwork and collaboration
- Time management abilities
Timeline
Event Sales Manager
Prairie Meadows Casino, Racetrack, & Hotel
02.2024 - Current
Banquet Supervisor
Prairie Meadows Casino, Racetrack, & Hotel
08.2022 - 02.2024
Restaurant Supervisor
Hilton
04.2021 - 08.2022
High School Diploma -
Bellevue West
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