Luigi Federico
Henderson,KY
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. A reliable Store Manager with 8 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues. Experienced sales team member successful at managing profitable route of any product. Highly organized and proactive in maintaining accounts, servicing customers and accounting for funds. Service-oriented and unafraid to tackle challenging targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Reyes Coca-Cola
Owensboro, KY
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Route Sales Rep
PepsiCo
Owensboro
05.2022 - 05.2024
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
Store Manager
Spectrum
10.2020 - 02.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Sales Associate
Spectrum
02.2019 - 10.2020
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Worked with fellow sales team members to achieve group targets.
Logistics Coordinator
TQL
07.2018 - 01.2019
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
- Dispatched information to service providers to schedule freight movement.
- Coordinated with freight forwarders to expedite international shipments.
- Cultivated carrier relations and tracked financials to verify optimum performance.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
- Worked with vendors to obtain optimal prices and delivery schedules.
Assistant Store Manager
Sureway
10.2017 - 07.2018
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Assistant Manager
Sureway
04.2016 - 10.2017
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Stocker
Sureway
08.2013 - 04.2016
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Ensured no damaged or expired items were placed on shelves.
Education
GED -
Homeschool
Henderson, KY08.2013
Skills
- Team-oriented
- Reliable
- Staff training and development
- Outstanding communication skills
- Sales professional
- Accurate cash handling
- Employee training
- Retail inventory management
- Recruiting and hiring
- Supervision and training
- Schedule management
- Store opening and closing procedures
- Employee supervision and motivation
- Sales Development
- Route Planning
- Merchandise Sales
- Route Management
- Product Displays
- Safe Vehicle Operation
- Product Distribution
- Product Merchandising
- Sales Forecasting
- Vehicle Maintenance
- Stock Rotation
- Product Promotion
- Sales Goals
- Client Relations
- Issue Resolution
Accomplishments
- Promoted to Store Manager after 20 months in the Sales Specialist position for Spectrum.
- Awarded “Top Sales Manager of the Month” in August of 2021.
- Achieved sales goal at an average of 96% in 2021.
Timeline
Account Manager
Reyes Coca-Cola
05.2024 - Current
Route Sales Rep
PepsiCo
05.2022 - 05.2024
Store Manager
Spectrum
10.2020 - 02.2022
Sales Associate
Spectrum
02.2019 - 10.2020
Logistics Coordinator
TQL
07.2018 - 01.2019
Assistant Store Manager
Sureway
10.2017 - 07.2018
Assistant Manager
Sureway
04.2016 - 10.2017
Stocker
Sureway
08.2013 - 04.2016
GED -
Homeschool