Luigi Lorenzo ST Fort
Fishers,Indiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Omni Interactions
06.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Liveops
05.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Arise Platform
02.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Institution Mixte Virginie Sampeur
Gressier, HT07.2014
Skills
- Retail Sales Customer Service
- Technico Support
- Problem Solving
- creativity
- Teamwork
- Active listening
- Customer Service
- communication
- Sales
Languages
Haitian creole
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Customer Service Representative
Omni Interactions
06.2020 - 06.2022
Customer Service Representative
Arise Platform
02.2018 - 04.2019
Customer Service Representative
Liveops
05.2017 - 05.2019
High School Diploma -
Institution Mixte Virginie Sampeur
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