Summary
Overview
Work History
Skills
Custom
Timeline
Generic

Luis Amaya

Lead Case Manager
Houston,TX

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

12
12
years of professional experience

Work History

LEAD CASE MANAGER

CHEROKEE FEDERAL
HOUSTON, TX
09.2022 - Current
  • Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized.
  • Provided financial assistance to over 300 clients, distributing a total of approximately $500,000
  • Supervise and mentor a team of 50+ case managers across programs focused on client financial self-sufficiency

CASE MANAGER

CHEROKEE FEDERAL
HOUSTON, TX
07.2022 - 09.2022
  • Responsible for the direct management of individual refugee cases and timely delivery of core services, and consistent documentation of services to each refugee family assignment
  • Assisted in securing affordable housing and work with Client to get their documents in order and request benefits on their behalf
  • Responsible for a caseload of 80 Clients, assisted with financial and medical assistance.

HOUSING CASE MANAGER

BAKER RIPLEY
HOUSTON, TX
12.2020 - 07.2022
  • Utilized the Client Track HMIS system software and recorded all interactions and expenditures for each family on a real-time basis
  • Entered rental expenditure information into the payment system to generate the monthly rental payment for each family according to the program guidelines
  • Maintained a caseload of 35 Clients, assisted Clients with their recovery plans and goals for the program.

QUALITY SPECIALIST SUPERVISOR

BCFS HEALTH & HUMAN SERVICES
HOUSTON, TX
08.2019 - 11.2020
  • Conducted outgoing, comprehensive, integrated agency assessment of the quality of case documents.
  • Led and executed audits across various departments, including financial, operational, and compliance audits.
  • Participated in special projects, including fraud investigations and risk assessments. .

CASE MANAGER

BCFS HEALTH & HUMAN SERVICES
HOUSTON, TX
11.2018 - 08.2019
  • Maintained accurate records, files, statistics, and additional relevant information in accord with agency policy, licensing, and/or funding requirements
  • Developed detailed, individualized Recovery plans for each client, met and assessed progress by conducting regular follow-up on case status and updating the Recovery Plans as necessary
  • Advocated collaboratively for the disaster survivor, with human service, health, education agencies, local, long-term recovery groups, and other entities to resolve unmet needs facing survivors impacted by Hurricane Harvey.

LEAD DISASTER CASE MANAGER

CATHOLIC CHARITIES
HOUSTON, TX
08.2017 - 10.2018
  • Provided training to 12 case managers and evaluated work performances, noting staff member strengths, areas for improvement, development plans, and trainings needed
  • Monitored documentation weekly to ensure all necessary Client documentation was completed properly and within a timely manner
  • Reviewed and signed off on cases prior to case closure, review, and audited case files for accuracy CC guidelines.

DIRECT CARE WORKER

BCFS
BAYTOWN, TX
05.2012 - 06.2017
  • Engaged children in educational and recreational activities, promoting cognitive and social development.
  • Developed and implemented individualized care plans tailored to the specific needs of each child, including those with special needs.
  • Provided direct care and supervision to a group of approximately 250 children across various age groups, ensuring their safety, well-being, and development.

Skills

  • Bilingual (English, Spanish)
  • Data Analysis
  • Leadership
  • Customer Relationship Management
  • Software: All window operating systems, Microsoft Word, Excel, Power Point
  • HMIS, CAN, ETO, DART, RMS, LIRS
  • Flexibility, time management
  • Project management

Custom

References available upon request.

Timeline

LEAD CASE MANAGER

CHEROKEE FEDERAL
09.2022 - Current

CASE MANAGER

CHEROKEE FEDERAL
07.2022 - 09.2022

HOUSING CASE MANAGER

BAKER RIPLEY
12.2020 - 07.2022

QUALITY SPECIALIST SUPERVISOR

BCFS HEALTH & HUMAN SERVICES
08.2019 - 11.2020

CASE MANAGER

BCFS HEALTH & HUMAN SERVICES
11.2018 - 08.2019

LEAD DISASTER CASE MANAGER

CATHOLIC CHARITIES
08.2017 - 10.2018

DIRECT CARE WORKER

BCFS
05.2012 - 06.2017

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Luis AmayaLead Case Manager