Luis Arcila
Hesperia,CA
Summary
I am a highly motivated individual and I am very determined to accomplish my goals. I have a variety of skills gained from past work experiences ranging from cooking to great customer service to excellent problem solving skills. I am capable of adapting to different circumstances and able to excel in time. I can be very valuable asset to any team with my skills and knowledge.
Overview
6
6
years of professional experience
Work History
Service Advisor
Valley Hi Toyota
03.2021 - Current
- Greet customer as they arrive into the service department.
- Educating customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer concerns, using complex problem solving to provide effective resolution.
- Multi-task to properly assist multiple customers at a time.
- Collaborate with technicians, salespeople, other service advisors, as well as service porters.
- Manage repair orders in a timely manner, to avoid excessive wait times and unpleasant experiences.
- Learn many different programs and systems to properly perform my duties.
- Learn and memorize service prices as well as being informed on services questioned.
Tortilla Maker
Vallarta Supermarkets
10.2019 - 03.2021
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Memorize a multitude a codes for different products made
- Assist customers with any questions regarding any products from the department
Team Member
Fries Galore
06.2018 - 10.2019
- Greet customer as they arrived to the food truck window.
- Answer any questions regarding products we served.
- Cook french fries, meats, and sauces as needed.
- Prepare and make customer orders as they came in.
- Set up required equipment before beginning to serve and put away properly after finishing for the day.
- Deep clean the interior and exterior of the food truck on a weekly basis.
- Work quickly and efficiently to lower wait times as much as possible with little to no mistakes.
Team Member
Toys"R"Us
11.2017 - 03.2018
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assist customers with any questions regarding products from my department.
- Restock shelves as needed
- Keep department clean and presentable
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Collected carts left in parking areas and returned to retail stores.
Education
Associate of Arts - Fine Arts
Victor Valley College
Victorville, CA06.2020
High School Diploma -
Sultana High School
Hesperia, CA05.2017
Skills
- Capable of being a fast learner
- Excellent time management
- Exceptional customer service
- Bilingual in English and Spanish
- Great organization
- Proper communications skills between customers and co workers
- Capable of Multi-tasking very well
- Perform well under stressful environments
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Service Advisor
Valley Hi Toyota
03.2021 - Current
Tortilla Maker
Vallarta Supermarkets
10.2019 - 03.2021
Team Member
Fries Galore
06.2018 - 10.2019
Team Member
Toys"R"Us
11.2017 - 03.2018
Associate of Arts - Fine Arts
Victor Valley College
High School Diploma -
Sultana High School
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