Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Caraballo

Homestead,FL

Summary

Highly motivated retail sales professional with a strong background in customer service and extensive product knowledge. Connects effortlessly with diverse groups and individuals due to outgoing and friendly personality. Consistently ranked in the top 1% of the company for the past 2 years, exceeding quotas in various metrics. Seeking a growth-oriented business to leverage skills and continue learning.

Overview

12
12
years of professional experience

Work History

Mobile Expert

T-Mobile
Miami, FL
08.2019 - Current
  • Exceeded defined monthly goals consistently, earning the High Performer incentive and Winner's Circle award.
  • Resolving customer concerns and turning irate customers into loyal customers with excellent customer service and attention to detail.
  • Deliver an outstanding store experience that promotes customer loyalty and strengthens the T-Mobile brand by getting side by side exploring products through hands-on demonstrations and discovering what works best for them while upselling.
  • Guide customers through their purchasing experience through significant interactions, such as team selling, discovery questions, insightful answers, and sharing my expertise.
  • Evaluate competitors to be able to offer solutions to new customers based on pain points, and to better position the value and benefits of T-Mobile.

Account Sales Representative

MarketSource
01.2018 - 08.2019
  • Conducted presentations, demonstrations and sales of products/services to potential buyers/employees.
  • Provided regular updates to upper management via weekly and monthly reports.
  • Implemented hands-on approach to promptly resolve customer inquiries and complaints.

Sales Associate

The Home Depot Inc
01.2013 - 01.2018
  • Assisted customers in product selection and recommended compatible additions to enhance customer satisfaction.
  • Quick, friendly, and dependable services to customers.
  • Safely operated heavy machinery and efficiently stocked merchandise.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
03-2016

Skills

  • Meeting Sales Goals
  • Strong communication
  • Relationship Building
  • Goal Driven
  • Problem Solving
  • Attention to Detail

Timeline

Mobile Expert

T-Mobile
08.2019 - Current

Account Sales Representative

MarketSource
01.2018 - 08.2019

Sales Associate

The Home Depot Inc
01.2013 - 01.2018

Associate of Arts - Criminal Justice

Miami Dade College

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Luis Caraballo