Luis Castillo
El Paso
Summary
Dynamic and detail-oriented professional with a proven track record in inventory management and customer service excellence. Extensive knowledge of auto parts and supply chain management facilitates optimal stock control and timely order fulfillment. Dedicated to enhancing operational efficiency while consistently prioritizing customer satisfaction. A proactive approach to problem-solving ensures challenges are met with effective solutions, driving overall business success.
Overview
37
37
years of professional experience
Work History
Parts Manager
Casa Automotive Group Chrysler Dodge Jeep Ram
Alamogordo, NM
08.2022 - Current
- Managed daily operations and ensured service excellence across multiple departments.
- Analyzed service metrics to identify areas for improvement and optimize workflows.
- Coordinated cross-functional teams to resolve complex customer issues efficiently.
- Led regular meetings to assess service quality and strategize operational enhancements.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Streamlined processes to reduce response times and improve overall service delivery efficiency.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Manager
Casa Auto Group CDJR/HONDA
Alamogordo, NM
08.2022 - Current
- Developed and implemented training programs to enhance team performance and customer satisfaction.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Managed daily operations and ensured service excellence across multiple departments.
- Analyzed service metrics to identify areas for improvement and optimize workflows.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Parts Manager
DESERT SUN CDJR/HONDA
Alamogordo, NM
06.2019 - 08.2022
Parts Manager
Jack Key Auto Group
Alamogordo, NM
09.2015 - 06.2019
Commercial Manager
O'Reilly Auto Parts
El Paso, TX
11.2008 - 09.2015
Technical Services Manager
Autotronic Control/MSD IGNITION
El Paso, TX
05.1997 - 09.2008
Retail Assistant Manager
Checker Auto Parts
El Paso, TX
06.1989 - 05.1997
Education
High School Diploma -
RIVERSIDE HIGH SCHOOL
El Paso, TX06-1990
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Inventory auditing
- Returns processing
- Inventory restocking
- Goal setting
- Coordinating paperwork
- Forecasting demand
- Operations management
- Obsolescence control
- Profit and loss tracking
- OSHA compliance
- Employee training
- Safety compliance
- Job planning
- Building, demolition, and renovation
- Labor management
Languages
Spanish
Timeline
Parts Manager
Casa Automotive Group Chrysler Dodge Jeep Ram
08.2022 - Current
Service Manager
Casa Auto Group CDJR/HONDA
08.2022 - Current
Parts Manager
DESERT SUN CDJR/HONDA
06.2019 - 08.2022
Parts Manager
Jack Key Auto Group
09.2015 - 06.2019
Commercial Manager
O'Reilly Auto Parts
11.2008 - 09.2015
Technical Services Manager
Autotronic Control/MSD IGNITION
05.1997 - 09.2008
Retail Assistant Manager
Checker Auto Parts
06.1989 - 05.1997
High School Diploma -
RIVERSIDE HIGH SCHOOL