Luis Cruz
New York
Summary
Dynamic Family Advocate skilled in case management, community outreach, and stakeholder engagement. Proven ability to build relationships and enhance community resources for families.
Overview
5
5
years of professional experience
Work History
Family Advocate
Children's Arts And Science Workshop
New York
08.2025 - 03.2026
- Delivered comprehensive case management services to families, addressing their unique needs and ensuring timely assistance.
- Facilitated access for families to community resources and support services, enhancing their overall well-being.
- Collaborated with local organizations to build robust community partnerships, improving support networks for families.
- Identified appropriate community resources and provided referrals for services.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Collaborated with educators to create inclusive learning environments for children.
- Organized events to promote family participation in children's activities.
Community Liaison
Children's Arts & Science Workshops
New York
06.2024 - 08.2025
- Developed and implemented plans for outreach initiatives to engage community members.
- Liaised with community members, business owners, and officials to identify and address current issues, facilitating effective solutions.
- Collaborated with local organizations to increase program visibility and outreach efforts, fostering community engagement.
- Maintained relationships with key stakeholders in the local community.
- Collaborated with local agencies to address community needs and resources.
- Established partnerships with schools and organizations, broadening outreach initiatives and enhancing community involvement.
- Gave presentations at public gatherings, community events and school meetings.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Conducted surveys to gather feedback from community members on initiatives.
- Advised on policy development and assisted in community program implementation.
- Advised senior management on strategic approaches for improving access to services within communities served.
- Provided assistance in resolving conflicts between stakeholders or within the community.
Senior Program Coordinator
Children's Arts And Science Workshop
New York
07.2022 - 06.2024
- Supervised a team of coordinators assigned to various projects or initiatives.
- Facilitated meetings with stakeholders, partners, and sponsors to align program objectives and ensure collaboration.
- Organized, coordinated and monitored program activities.
- Coordinated professional development workshops for staff, enhancing program delivery and participant engagement.
- Established and maintained partnerships with community organizations, expanding program reach and resources.
- Evaluated program effectiveness through feedback from participants and parents.
- Facilitated communication between staff, parents, and community partners to ensure alignment.
- Assisted in training new staff members on program protocols and procedures.
- Reviewed applications and documentation to make decisions pertaining to programs.
Program Coordinator
Children's Arts And Science Workshop
New York
03.2021 - 07.2022
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Evaluated program feedback to pinpoint actionable improvements and drive innovation.
- Liaised with external organizations and partners to enhance collaboration in program delivery.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed participant registrations and maintained accurate records in databases.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Maintained up-to-date records related to program activities.
- Leveraged social media and digital tools to increase program visibility and foster community engagement.
Education
High School Diploma -
Manhattan Academy For Arts And Language
New York, NY 1001606-2020
Associate of Science - Public And Nonprofit Administration
Borough of Manhattan Community College
New York, NY03-2026
Skills
- Case management
- Service assessment
- Community outreach
- Stakeholder engagement
- Resource management
- Workshop facilitation
- Team supervision
- Relationship building
- Community resources
- Attention to detail
Affiliations
NYC CERT - NYCEM - New York, NY (2025 - Present)
Languages
Spanish
Native/ Bilingual
Timeline
Family Advocate
Children's Arts And Science Workshop
08.2025 - 03.2026
Community Liaison
Children's Arts & Science Workshops
06.2024 - 08.2025
Senior Program Coordinator
Children's Arts And Science Workshop
07.2022 - 06.2024
Program Coordinator
Children's Arts And Science Workshop
03.2021 - 07.2022
High School Diploma -
Manhattan Academy For Arts And Language
Associate of Science - Public And Nonprofit Administration
Borough of Manhattan Community College