Luis De La Cruz
Miami Beach,FL
Summary
Sociable server offering experiences delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
3
3
years of professional experience
Work History
Server
Ritz Cartlon Hotel Zaytinya
Miami, FL
04.2025 - 06.2025
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Cheesecake Factory Inc
Miami, FL
06.2023 - 02.2024
- Handled cash and processed payments accurately during transactions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Ppole pizzeria
Miami , FL
07.2022 - 05.2023
- Greeted and seated customers in a friendly and efficient manner.
- Delivered meals to tables while ensuring customer satisfaction.
- Took food and drink orders promptly using point-of-sale system.
- Assisted kitchen staff with food preparation during busy shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Skills
- Customer service
- Menu knowledge
- Food safety
- Team collaboration
- Effective communication
- Food sales and promotion
- High volume dining
- Check payment processing
- Allergy awareness
- Dietary restrictions knowledge
- Multitasking and organization
- Wine pairing
- Safe food handling
Timeline
Server
Ritz Cartlon Hotel Zaytinya
04.2025 - 06.2025
Server
Cheesecake Factory Inc
06.2023 - 02.2024
Server
Ppole pizzeria
07.2022 - 05.2023
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