Luis Diaz
Apollo Beach,FL
Summary
Resourceful and personable Team Leader with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Coordinator
AAA Auto Club Group
06.2002 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
Education
Criminal Justice -
Colegio Universitario De Justicia Criminal
Gurabo P.R02.1994
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Service monitoring and evaluation
- Proficiency in Office programs
- Resource Utilization
- Record preparation
- Meeting facilitation
- Needs Assessment
- Individualized service plans
- Issue Research
Certification
- Class A Commercial Driver License
- Tow Truck Operator (Flat Bed / Wheel Lift)
- Fleet Trainer
- Battery Technician
- Dispatcher
Accomplishments
- Presidents Elite 2017
- Premier Recipient
- Battery Sales Performer
- Raven Fan
- Call Center Presentation Coordinator
- Ride Along with Deferent's Corporate VIP
- Assist Contractor with SFS Training
- Assist Contractor with Battery Service
- Assist Other Fleet on Towing Training
- Consulting Other Fleets on Equipment Utilization
Bilingual English and Spanish
Being Bilingual on the Florida Market ,is very Important, on my Daily duties is utilized a lot.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Coordinator
AAA Auto Club Group
06.2002 - Current
Criminal Justice -
Colegio Universitario De Justicia Criminal