Luis Duran
Orlando,FL
Summary
Dynamic sales associate with a proven track record at 24 Hour Fitness, excelling in customer service and relationship building. Recognized for boosting customer satisfaction and sales revenue through effective communication and problem-solving skills. Reliable and goal-oriented, I thrive in fast-paced environments while maintaining exceptional standards in retail operations.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Car Customs
Sales Associate
24 Hour Fitness
Orlando FL
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Warehouse Manager
Atlas Pools & Spas
Oviedo, FL
04.2018 - 02.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Customer Service
Walmart
Orlando Fl
03.2010 - 01.2017
- Increased client retention with exceptional customer service and timely followups.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Maintained excellent customer service with timely deliveries and professional communication.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Trained new hires on customer service policies and procedures.
- Implemented customer service best practices, raising standard of support provided.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Timber Creek High
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash register operation
- Stocking and receiving
- Product sales
- Retail store operations
Timeline
Sales Associate
24 Hour Fitness
06.2022 - Current
Warehouse Manager
Atlas Pools & Spas
04.2018 - 02.2021
Customer Service
Walmart
03.2010 - 01.2017
Sales Associate
Car Customs
Timber Creek High