Luis E Cruz
Haverhill
Summary
Sales consultant with over 20 years of experience in customer service and team collaboration. Proven track record in inventory management, finance, and CRM, consistently exceeding sales targets through strategic upselling and effective customer needs assessment. Strong ability to foster positive client relationships and mentor team members, driving departmental performance and revenue growth.
Overview
23
23
years of professional experience
Work History
Human Services Assistant
DTA
Lawrence
09.2025 - Current
- Assisted clients in navigating social services programs and resources.
- Educated clients on community programs to maximize available support.
- Demonstrated strong written and verbal communication skills to enhance client interactions
- Exhibited excellent active listening skills to foster understanding and rapport.
- Collaborated effectively with diverse populations, showing strong interpersonal abilities.
- Managed multiple priorities in a fast-paced environment while maintaining professionalism
- Applied policies and regulations accurately to ensure compliance in all interactions.
- Utilized strong organizational skills to meet deadlines and manage competing responsibilities
Sales Consultant
Comcast
Nashua
04.2023 - 08.2025
- Drive sales growth through personalized customer solutions, consistently exceeding targets.
- Collaborate with team to enhance service quality and client satisfaction.
- Achieve top-tier sales rankings through effective client needs assessment and product matching.
- Contribute to department's revenue goals with strategic upselling.
- Develop creative approaches to overcome sales obstacles, introducing new techniques that boost conversion rates.
- Adapt quickly to evolving product lines and market demands.
- Mentor new team members, sharing best practices to enhance overall department performance.
- Foster positive customer relationships, ensuring high satisfaction and loyalty.
Comcast Business
Sales Excutive
Boston
04.2021 - 04.2023
- Mentored store teams to cultivate exceptional customer service and sales performance.
Analyzed market trends and competitor strategies to uncover growth opportunities.
Implemented data-driven solutions to enhance store performance and profitability.
Spearheaded creative initiatives boosting customer engagement across Boston retail locations.
Coordinated with cross-functional teams to align operations with company-wide objectives.
Engaged customers through product demonstrations showcasing innovative features.
Resolved complex issues, significantly enhancing customer satisfaction and loyalty.
Consistently exceeded sales targets, contributing to overall store performance.
Sales Consultant
Xfinity
Methuen
06.2019 - 04.2021
- Drove sales growth by identifying customer needs and recommending tailored Xfinity solutions.
- Consistently exceeded targets, contributing to store's overall performance.
- Engaged customers with product demonstrations, showcasing Xfinity's innovative features.
- Resolved complex issues, enhancing customer satisfaction and loyalty.
Finance Manager / Sales Consultant
Commonwealth Motors
Lawrence
05.2008 - 04.2019
- Maximize Profits exceeding sales quota.
- Led finance applications and negotiations, consistently exceeding sales quotas and maximizing profits while maintaining gold-level customer satisfaction.
- Fostered key relationships with clients and team members, arranging special orders and providing comprehensive vehicle knowledge to drive sales success.
- Developed creative strategies to close deals, leveraging product expertise and market insights to meet diverse customer needs and preferences.
- Meticulously managed finance applications and sales processes, ensuring accuracy and compliance while optimizing customer experience.
- Anticipated market trends and customer demands, adapting sales approaches to consistently surpass targets and enhance dealership reputation.
Crew/Team Member
McDonald
Salem
01.2006 - 01.2008
- Mastered multitasking in fast-paced environment, ensuring customer satisfaction through efficient order-taking and food preparation.
- Consistently maintained cleanliness standards, contributing to positive health inspections and enhanced customer experience.
- Fostered team cohesion, adapting to diverse roles from cashier to cook, ensuring smooth restaurant operations during peak hours.
- Implemented precise cash handling procedures, minimizing errors and maintaining accurate financial records.
Receiver
Phillips Company
Wilmington
01.2006 - 01.2007
- Streamlined receiving process, enhancing inventory accuracy and reducing processing time.
- Implemented barcode system for efficient tracking and distribution.
- Optimized stock management, resulting in reduced storage costs and improved order fulfillment rates.
Customer Service Representative
New Balance
Lawrence
01.2005 - 01.2006
- Delivered exceptional customer service, driving sales through product expertise.
- Managed inventory, operated cash register, and built strong client relationships.
Receiver
Bobs Furniture
Nashua
01.2004 - 01.2005
- Unloaded shipments and organized products in designated storage areas.
- Recorded inventory data using warehouse management systems.
- Collaborated with team members to maintain efficient receiving processes.
- Communicated discrepancies in shipments to supervisors promptly.
Cashier
Market Basket
North Andover
01.2003 - 01.2004
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided store information.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed cash drawer and balanced daily sales accurately at shift end.
Education
Courses
Salem State College
01.2005
Skills
- Persuasive communication
- Active listening
- Data entry software
- Professionalism
- Problem-solving
- Multitasking
- Maintain records
- Customer service
- Negotiation
- Team collaboration
- Problem solving
- Sales strategies
- Financial analysis
- Inventory control
- CRM systems
- Microsoft Office proficiency
- Salesforce expertise
Languages
Spanish
Technical Skills
- CRM System
- Vin Solution
- ERA System
- Microsoft Office
- Windows 10 Pro
- Office equipment
- Sale Force
Timeline
Human Services Assistant
DTA
09.2025 - Current
Sales Consultant
Comcast
04.2023 - 08.2025
Comcast Business
Sales Excutive
04.2021 - 04.2023
Sales Consultant
Xfinity
06.2019 - 04.2021
Finance Manager / Sales Consultant
Commonwealth Motors
05.2008 - 04.2019
Crew/Team Member
McDonald
01.2006 - 01.2008
Receiver
Phillips Company
01.2006 - 01.2007
Customer Service Representative
New Balance
01.2005 - 01.2006
Receiver
Bobs Furniture
01.2004 - 01.2005
Cashier
Market Basket
01.2003 - 01.2004
Courses
Salem State College