Experienced owner with over 5 years of expertise in marketing, customer service, and facility oversight. Effective in collaborating with individuals at all organizational levels. Motivated professional with a talent for identifying and seizing opportunities for business expansion and innovation. Demonstrated success in boosting profits, cutting costs, and improving customer service. Proficient in leading and supervising operational and sales teams.
Hi, I’m
Luis E. Figueroa
Business Professional
Miami,FL
Summary
Overview
6
years of professional experience
6
years of post-secondary education
2
Languages
Work History
Dynamic Productions Company
Owner
02.2020 - Current
Job overview
- Designed and printed merchandise for customers
- Communicated effectively with customers and vendors to fulfill orders
- Led a team of contractors to complete all aspects of apparel and merchandise orders
Haven-Lake Nona Wave Hotel
Pool Server/Server/Bartender/Banquet Server
04.2022 - 07.2023
Job overview
- Delivered exceptional customer service across various hotel outlets
- Created delightful moments for guests daily in multiple positions
- Managed high-volume events, including pool parties and banquets
- Served in restaurant for brunch, breakfast, lunch, and dinner shifts
Millennials to Moguls
Sales Team Leader & Mentor
06.2019 - 06.2021
Job overview
- Led and motivated a sales team of over 20 members
- Designed and implemented sales training programs
- Hosted team-building events to foster a strong team culture
Education
Florida International UniversityMiami, FL
Bachelor’s Degree from Business Marketing
09.2023 - Current
University Overview
Lake Nona High SchoolOrlando, FL
Graduate
01.2013 - 01.2017
University Overview
- Honors Student
- GPA: 4.2
Skills
Team Leadership
Key Achievements And Responsibilities
Key Achievements And Responsibilities
- Successfully managed and expanded a business for over five years, overseeing marketing, customer service, and operational functions.
- Developed and executed strategic marketing initiatives to enhance brand visibility and drive customer engagement.
- Built and maintained strong relationships with clients, vendors, and partners, ensuring seamless collaboration at all levels.
- Identified and capitalized on opportunities for business growth, resulting in increased revenue and market presence.
- Led and supervised operational and sales teams, fostering a high-performance culture and driving productivity.
- Implemented cost-saving measures that improved efficiency while maintaining high-quality service.
- Streamlined customer service processes, enhancing the overall client experience and retention rates.
- Directed facility operations, ensuring optimal functionality and compliance with industry standards.
Timeline
Florida International University
Bachelor’s Degree from Business Marketing
09.2023 - Current
Pool Server/Server/Bartender/Banquet Server
Haven-Lake Nona Wave Hotel
04.2022 - 07.2023
Owner
Dynamic Productions Company
02.2020 - Current
Sales Team Leader & Mentor
Millennials to Moguls
06.2019 - 06.2021
Lake Nona High School
Graduate
01.2013 - 01.2017
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