LUIS ESPINOZA
Clifton,VA
Summary
ACCOUNT MANAGEMENT EXECUTIVE Highly accomplished account development leader with over 15 years of experience in managing relationships across technical disciplines Subject-matter expert with a demonstrated ability to deliver highly critical business opportunities within tight schedules and budgets to ensure project success Professionally dedicated individual with desire to develop innovative solutions that influence operational and strategic decisions while exceeding customer needs and expectations through technology integration Quickly and efficiently responds to ever-changing environments and achieving critical deadlines, leveraging an eye for detail to ensure accuracy Key Experience Highlights / Attributes: Strong account management background with a high-level of enthusiasm for driving business success by serving as a high-level strategist and a big-picture thinker Effectively managed portfolio of 37 accounts worth more than $35M in sales Added five new major accounts in assigned territory by increasing sales volume Captured Winner’s Circle Award in 2008-2009
Overview
21
21
years of professional experience
1
1
Certification
Work History
GUEST SERVICES/SALES
INTERCONTINENTAL HOTELS GROUP
HERNDON, DULLES, VA
04.2017 - Current
- Confidently and warmly served guests and made them feel at ease by securely and responsibly transporting them to their destination Proactively problem solved and assisted all departments in times of need Quickly mastered knowledge base needed to provide guests with needed and relevant information Independently liaised and networked to develop and execute various business opportunities Mastered and thrived in “client centered” approach to business
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Upheld high standards of professionalism and discretion when working with high-value clients
- Kept management looped in on daily activities by updating logs with information such as sales, new leads and special customer long-term requirements
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Served customers and followed outlined steps of service.
ACCOUNT MANAGER
DON’S JOHNS SANITATION SERVICES
GAINESVILLE, VA
02.2016 - 04.2017
- Demonstrated adaptability and generalized business awareness resulting in increased territory revenue by 21% within first 3 months of employment Further exceeded superiors expectations with continued increase in territory revenue to 36% during first year of employment Initiated and executed requests for proposals for both Trump Hotel project and 2016
- Residential Inauguration
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Achieved monthly quota and grew sales to $275000.00
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
SALES ACCOUNT EXECUTIVE
JDS CONSTRUCTION
FAIRFAX, VA
01.2013 - 01.2016
- Captured and qualified new sales leads, collaborating with existing and new customers to ensure sales goals were met effectively Fielded customer service inquiries and resolved issues, escalating major service requests to sales management team for proactive follow up and management
- Provided sales forecasts within 70% accuracy each quarter and each year for long-term strategic planning
- Reached average of 96% of sales goals each year
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Identified sales growth opportunities by networking and building relationships with potential advertisers
- Managed sales cycle from first contact to established customer sale and maintained solid customer base
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller
DIRECTOR OF MARKETING AND SALES
EZCERTIFY
GAINESVILLE, VA
01.2011 - 01.2013
- Designed and launched strategic marketing plan to achieve business plan metrics Monitored business metrics and integrate methods to drive sales, profitability, and repeat client engagement by enhancing email effectiveness Outlined and launched online presence for company, developing website and maintaining ongoing email campaign to successfully qualify prospects and securing new sales
- Engaged with customers to effectively build rapport and lasting relationships
- Provided positive first impressions to welcome existing, new and potential customers
- Increased sales volume 74% by offering advice on purchases and promoting additional products
- Boosted sales 51% by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Grew sales 86% and boosted profits to net 1,000,000.00, applying proactive management strategies and enhancing sales training
NATIONAL INDIRECT ACCOUNT MANAGER
Verizon Wireless
Fairfax, VA
01.2006 - 01.2011
- Trained new employees and developed presentations to assist in enhancing service delivery Managed more than 40 national retail locations across Northern Virginia Spearheaded year over year growth of 26% in eight key metrics, raising revenue across multiple broadband services
- Improved operations through consistent hard work and dedication
- Created plans and communicated deadlines to ensure projects were completed on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team-building activities to enhance working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Developed team communications and information for meetings
- Exceeded goals through effective task prioritization and great work ethic
- Served customers and followed outlined steps of service.
SENIOR RETAIL SALES REPRESENTATIVE
Verizon Wireless
Fairfax, VA
01.2003 - 01.2005
- Earned recognition as top performer for four separate geographic locations across Northern Virginia, having been specifically selected to staff new Verizon Experience concept store Prepared for store launch by receiving continual customer service training Closed first multi-line business deal at Verizon Experience store, assisting store in achieving top rank in Washington/Baltimore/Virginia area
- Additionally, achieved number one ranking in territory for 2007 Mentored new hires and drove sales across Hispanic segment within store by continuously communicating with Spanish-speaking customers
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Directly worked with several customers per shift to build relationships and increase customer satisfaction ratings 95%.
- Trained team members in successful strategies to meet operational and sales targets
Education
Associate of Arts - Liberal Arts and Music Engineering
Northern Virginia Community College
Annandale, VA06.1995
Skills
- Sales
- Recordkeeping
- Sales Goals
- Staff Management
- Business Development
- Sales Contracts
- Product Sales
- New Product Information
- Community Relations
Certification
Certified
Certificate of Training Principles
Practice of Real Estate
Timeline
GUEST SERVICES/SALES
INTERCONTINENTAL HOTELS GROUP
04.2017 - Current
ACCOUNT MANAGER
DON’S JOHNS SANITATION SERVICES
02.2016 - 04.2017
SALES ACCOUNT EXECUTIVE
JDS CONSTRUCTION
01.2013 - 01.2016
DIRECTOR OF MARKETING AND SALES
EZCERTIFY
01.2011 - 01.2013
NATIONAL INDIRECT ACCOUNT MANAGER
Verizon Wireless
01.2006 - 01.2011
SENIOR RETAIL SALES REPRESENTATIVE
Verizon Wireless
01.2003 - 01.2005
Associate of Arts - Liberal Arts and Music Engineering
Northern Virginia Community College
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