Luis Fernandes
St. Petersburg
Summary
Dedicated Server with 10 years of foodservice experience, skilled in multitasking and time management. Known for building strong customer relationships and delivering exceptional service in fast-paced environments. Committed to enhancing customer satisfaction and fostering loyalty through attentive and efficient table handling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Mecha Noodle Bar
New Haven
08.2019 - 11.2023
- Delivered excellent customer service, ensuring guest satisfaction in a high-volume environment.
- Took customer orders promptly and accurately, enhancing service efficiency.
- Managed multiple tasks during peak hours, ensuring seamless service and guest satisfaction.
- Addressed guest inquiries and complaints promptly, fostering positive dining experiences.
- Accommodated guests by accurately addressing menu allergy restrictions.
- Checked identification to confirm guests met minimum age requirements for alcohol consumption.
- Performed opening and closing duties, including setting up dining areas and restocking supplies.
- Trained new employees on restaurant procedures and plating techniques, enhancing overall service quality.
Server Captain/Bartender/Shift Manager/Key Holder
Camacho Garage
New Haven
08.2020 - 08.2023
- Assessed guest satisfaction with meals and recommended additional items to enhance dining experience and boost sales.
- Exhibited polite and professional demeanor to patrons, fostering a welcoming environment that encouraged inquiries and order placements.
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Managed opening and closing duties to facilitate restaurant operations.
- Managed cash drawer during shift operations including counting down at beginning and end of shifts.
- Monitored inventory levels and coordinated orders to ensure stock availability.
- Trained new employees to perform duties.
- Worked with management to coordinate special functions and events.
Server/RA
Kissaki Sushi
Water Mill
05.2022 - 07.2022
- Provided excellent customer service, ensuring high levels of satisfaction.
- Delivered food orders promptly and courteously, contributing to positive dining experiences.
- Utilized extensive knowledge of Japanese cuisine to guide menu selections and pairings, enhancing customer satisfaction.
- Presented sake selections with appropriate glassware to complement dining experience.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Coordinated seasonal staff schedules for front-of-house and back-of-house operations, ensuring smooth service flow.
- Managed seasonal server responsibilities during summer of 2022 to maintain operational efficiency.
Server
The Corner Resturant
Milford
11.2018 - 02.2021
- Served brunch to large groups of guests during peak hours, ensuring smooth service flow.
- Delivered food orders promptly and courteously.
- Built rapport with guests, fostering repeat business through exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Managed cash-only transactions for customer purchases.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Server Trainer
Cracker Barrell
Milford
08.2015 - 10.2019
- Conducted assessments of training needs through employee surveys, interviews, or focus groups.
- Evaluated instructor-prepared training materials and provided actionable suggestions for enhancement.
- Developed supplementary materials to enrich training experience.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Sales Associate
TJX Companies
Orange
09.2013 - 08.2015
- Ticketed, arranged, and displayed merchandise to enhance customer engagement and drive sales.
- Leveraged knowledge of promotions, exchange guidelines, payment policies, and security practices to assist customers effectively.
- Trained new team members on cash register operation, stock procedures, and customer service standards to ensure consistent service quality.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Science - Nursing
Galen College of Nursing
St. Petersburg, FL10.2026
Associate of Science -
Gateway Community College
New Haven, CT05-2021
High School Diploma -
West Haven High School
West Haven, CT06-2016
Skills
- Menu Knowledge
- Menu Memorization
- Beverage service
- Food allergy expertise
- Spirit pairings
- High-Volume Dining
- POS Operations
- Cash Handling
- TIPS certification
- Shift lead
- Loyal and Reliable
- Positive Energy and Professional
Certification
- Certification of Tequila immersion from the Mexican Chamber of Tequila.
- TIPS Certification
Education and Training
other,other,other
Languages
- Portuguese
- Spanish
References
Luca Colonna 203-415-1557
David Anderson 917-741-6698
Timeline
Server/RA
Kissaki Sushi
05.2022 - 07.2022
Server Captain/Bartender/Shift Manager/Key Holder
Camacho Garage
08.2020 - 08.2023
Server
Mecha Noodle Bar
08.2019 - 11.2023
Server
The Corner Resturant
11.2018 - 02.2021
Server Trainer
Cracker Barrell
08.2015 - 10.2019
Sales Associate
TJX Companies
09.2013 - 08.2015
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Science -
Gateway Community College
High School Diploma -
West Haven High School