Luis Garcia
Temple,TX
Summary
Dedicated Advanced Medical Support Assistant with expertise in patient scheduling, HIPAA compliance, and effective teamwork. Committed to enhancing clinic operations and improving patient care coordination.
Overview
21
21
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Temple, TX
07.2020 - Current
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Assisted with patient intake and medical record management, ensuring accuracy and compliance.
- Provided exceptional customer service to veterans, addressing inquiries and resolving issues promptly.
- Trained new staff on administrative procedures and electronic health record systems for improved efficiency.
Medical Support Assistant
Department of Veterans Affairs
Temple, TX
05.2017 - 08.2018
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Assisted healthcare providers in managing electronic health records for accuracy and compliance.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Implemented process improvements to streamline administrative workflows and reduce wait times.
Correctional Officer
Texas Juvenile Justice Department
Mart, TX
12.2014 - 05.2017
- Monitored youth behavior to maintain safety and security within facility.
- Conducted regular inspections of premises to identify safety hazards and ensure compliance.
- Implemented conflict resolution techniques to de-escalate situations among residents.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for youth offenders.
Security Supervisor
Red Digital Cinema
Irvine, CA
09.2011 - 05.2014
- Supervised security operations, ensuring adherence to safety protocols and regulatory compliance.
- Developed and implemented security training programs, enhancing team effectiveness and response capabilities.
- Coordinated daily security activities, optimizing resource allocation and operational efficiency.
- Conducted risk assessments, identifying vulnerabilities and recommending mitigation strategies.
Infantry Team Leader
United States Army
Fort Hood, TX
07.2007 - 01.2011
- Led tactical operations and coordinated team movements in high-pressure environments.
- Trained and mentored junior soldiers in combat techniques and mission planning.
- Developed and implemented training programs to enhance team readiness and effectiveness.
- Analyzed intelligence reports to inform operational strategies and decision-making processes.
Infantryman
United States Army
Fort Hood, TX
06.2005 - 07.2007
- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Executed tactical operations as part of a cohesive unit under high-pressure conditions.
- Operated various military equipment, ensuring operational readiness and maintenance standards were met.
- Trained junior soldiers on infantry tactics and safety protocols to enhance team effectiveness.
Education
Criminal Justice
Temple College
Temple, TX06-2016
High School Diploma -
Century High School
Santa Ana, CA05-2005
Skills
- Conflict resolution techniques
- Clear patient communication
- Organizational growth
- HIPAA compliance
- Patient care coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2020 - Current
Medical Support Assistant
Department of Veterans Affairs
05.2017 - 08.2018
Correctional Officer
Texas Juvenile Justice Department
12.2014 - 05.2017
Security Supervisor
Red Digital Cinema
09.2011 - 05.2014
Infantry Team Leader
United States Army
07.2007 - 01.2011
Infantryman
United States Army
06.2005 - 07.2007
Criminal Justice
Temple College
High School Diploma -
Century High School