Luis Guzman Rivera
Bloomingdale,GA
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Server
Jalapenos Mexican Grill
Richmond Hill, GA
08.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Restaurant Busser
Jalapenos Mexican Grill
Richmond Hill, GA
04.2021 - 07.2021
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept, mopped and removed debris from dining room floors.
- Transported filled bus tubs to kitchen dishwashing area.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Helped employees complete required activities during peak periods.
Food Runner
Jalapenos Mexican Grill
Richmond Hill, GA
07.2021 - 08.2022
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Air Conditioning Installer
N/A
Caguas, Pr
- Organized and prepared supplies for each job.
- Removed debris and swept up dust from installations to maximize customer satisfaction.
- Maintained safe workplace for employees and personnel during projects.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Performed all work in accordance with established safety procedures.
Education
High School Diploma -
Windsor Forest High School
Savannah, GA05.2022
Welding
Savannah Technical College
Savannah, GASkills
- Relationship Management
- Ordering Procedures
- Positive and Professional
- Supply Restocking
- Service Prioritization
- Performance Improvement
- Fabrication
- Equipment Operation
- Torch Cutting
- Stick Welding
- Materials Selection
- Project Management
Timeline
Server
Jalapenos Mexican Grill
08.2022 - Current
Food Runner
Jalapenos Mexican Grill
07.2021 - 08.2022
Restaurant Busser
Jalapenos Mexican Grill
04.2021 - 07.2021
Air Conditioning Installer
N/A
High School Diploma -
Windsor Forest High School
Welding
Savannah Technical College