Luis Hernandez

1. Operations & Execution

• Store Standards: Ensure all assigned locations maintain a high standard of cleanliness, safety, and operational efficiency.
• Compliance: Enforce strict adherence to health codes, food safety regulations, and age-restricted product sales (e.g., lottery, tobacco, alcohol).
• Cross-Functional Execution: Oversee the proper execution of the Rutter’s restaurant, foodservice programs, and localized marketing plans.

2. Leadership & Talent Development

• Team Management: Hire, train, and mentor General Managers and Assistant Store Managers across the district.
• Performance Management: Conduct regular performance appraisals, set goals, and identify future leaders for internal promotion.
• Culture Cultivation: Foster a positive work environment, encourage a team-oriented approach, and enforce workplace safety protocols.

3. Financial & Business Performance

• Profitability: Monitor and manage district-level KPIs (Key Performance Indicators), including sales, labor costs, and shrink.
• Budgeting: Analyze financial statements to identify areas for revenue growth and implement strategies to reduce expenses.
• Inventory Control: Ensure proper inventory management and supply chain execution across multiple stores.

4. Strategic Planning & Growth

• Market Awareness: Keep a pulse on local market trends and competitor activity to adjust district-level strategies.
• Change Management: Lead change management initiatives to implement new corporate policies, technologies, or programs.

• Supported team members through hiring, training, scheduling, and performance management tasks.
• Assisted in daily operations by handling cash, managing banking activities, and reporting sales outcomes.
• Helped enhance customer experiences by monitoring sales floor activities and identifying sales improvement opportunities.
• Facilitated inventory management by ordering stock, overseeing inventory levels, and rotating merchandise.
• Maintained store cleanliness and safety by ensuring proper upkeep of the interior, exterior, and gas forecourt areas.
• Monitored compliance with regulatory protocols, including ID checks for age-restricted sales and maintaining standards for video gaming terminal areas.

Daily Operations & Customer Service

• Opening/Closing: Ensure the store opens and closes securely and on time.
• Customer Experience: Greet customers, resolve complaints, and ensure fast, friendly service.
• Store Appearance: Check that floors, aisles, and restrooms are clean and that displays are fully stocked and appealing.
• Shift Management: Delegate tasks, handle call-outs, and keep the team moving efficiently during rushes.

Staffing & Team Leadership

• Hiring & Onboarding: Recruit, interview, and train new team members.
• Scheduling: Create and adjust employee schedules to match business needs.
• Coaching: Conduct performance reviews, motivate the team, and address any disciplinary issues.

Inventory & Financials

• Cash Control: Manage the safe, monitor registers, and enforce cash handling and loss prevention policies.
• Inventory Tracking: Receive vendor deliveries, check in orders, and track stock levels to prevent shortages or overstock.
• Sales Goals: Analyze daily/weekly sales data and adjust store tactics to meet profit targets.

Safety & Compliance

• Health & Safety: Ensure the store meets safety standards, such as OSHA, and enforce proper food handling/sanitation where applicable.
• Equipment Maintenance: Check that all Point-of-Sale (POS) systems, refrigeration, and store equipment are working properly and request repairs when needed.