Luis R Iglesias
Flushing,USA
Summary
Hospitality professional with extensive experience at Related Management, specializing in guest relations and customer service. Demonstrated success in improving resident satisfaction through effective communication and local expertise. Proficient in conflict resolution and safety protocols, fostering a secure and welcoming environment for guests.
Overview
7
7
years of professional experience
Work History
Concierge, Doorperson, Hallperson and Package Room Attendant
Related Management
New York, NY
12.2022 - 10.2025
- Provided Doorperson and Concierge services to guests, ensuring their needs were met promptly.
- Serve as the main point of contact for guests, providing them with information about the area, including restaurants, entertainment, and transportation options.
- Managed front desk operations, addressed guest inquiries, and resolved issues, contributing to a comfortable and enjoyable stay.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Greeted and assisted residents and guests, fostering a welcoming atmosphere and ensuring positive first impressions.
- Assisting in the transport of luggage and groceries to and from units and other areas.
- Delivered items including newspapers, dry-cleaning, packages, and groceries to residents and guests, enhancing their convenience and satisfaction.
- Collaborate with the security team to ensure a safe and secure environment.
Porter
Related Management
New York
12.2018 - 06.2022
- Support residents and guests with luggage and heavy items, ensuring a smooth and comfortable experience.
- Collaborate with the concierge and front desk team to provide seamless service for residents and guests.
- Assisting with emergency response service (such as sidewalk snow removal).
- Helping residents with deliveries (such as groceries, newspapers, dry cleaning, packages, etc.).
- Conducted routine building checks to identify and address maintenance needs, ensuring safety and comfort.
- Bringing any safety, physical appearance, or maintenance issues to a manager's attention.
- Maintained cleanliness and functionality of building common areas, enhancing resident and guest experience.
- Inspected furniture, décor, and fixtures for repairs or deep cleaning, contributing to overall aesthetic quality.
- Operated service elevator to transport residents and items efficiently.
Education
High School -
Flushing High School
Flushing, New YorkSkills
- Guest relations
- Customer Service
- Local Knowledge
- Areas knowledge
- Safety protocols
- Security Awareness
- Time Management
- Conflict resolution
- Communication
References
Available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Concierge, Doorperson, Hallperson and Package Room Attendant
Related Management
12.2022 - 10.2025
Porter
Related Management
12.2018 - 06.2022
High School -
Flushing High School