Luis Lebron
Jacksonville,FL
Summary
Results-oriented professional with expertise in stakeholder management and SAP, recognized for successfully reducing repossession risks through effective financial hardship management. Bilingual and highly analytical, driving enhanced service delivery and operational efficiency while consistently exceeding performance expectations. A seasoned Sales and Solutions Specialist experienced in managing diverse activities, leveraging advanced software tools to streamline processes, and delivering exceptional customer engagement. Known for strong upselling and cross-selling abilities, with a commitment to collaboration within teams to achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Solutions Specialist
Ally Financial Inc.
, FL
10.2022 - 10.2023
- Collaborate diligently with clients to gain insight into the root causes of their delinquency, and evaluate their present financial circumstances, thereby aiding in the establishment of commitments for overdue payments.
- Present appropriate alternatives while articulating the implications of delinquency to clients, with the objective of resolving their pending issues. Conduct active monitoring of accounts to identify and address factors contributing to financial hardship, thereby reducing the likelihood of repossession, while ensuring all interactions comply with established protocols, or escalating matters as necessary under conditions of financial distress.
- Respond to client inquiries via telephone, chat workflows, and/or emails within the prescribed response time frame.
Bilingual CSR
City Facilities Management
, FL
11.2019 - 06.2022
- Managed incoming communications from store vendors and technicians concerning work orders. Initiated an outbound call to a technician to verify the acceptance of job assignments. Provided assistance with inquiries related to the metal resort business and account holders.
- Contacted businesses nationwide to promote enrollment in the V-Card Program. Provided assistance to current customers regarding payment information. Conducted reconciliation analyses and addressed any payment discrepancies.
Export Documentation Specialist
TOTE Maritime
, FL
06.2013 - 09.2019
- Overseeing all aspects of the cargo booking process, including the management of international documentation, is a key responsibility. Demonstrating proficiency in the use of Excel spreadsheets facilitates the accuracy and timely updates of information related to customs releases for various cargo types and customer accounts.
- Exhibited exemplary organizational and multitasking capabilities to attain superior performance metrics. Proficient analytical and problem-solving skills were integral and routinely utilized in daily operations.
Education
Associate of Science - Biomed
Interamerican University of PR
San Juan , PRSkills
- Consecutive interpretation (Spanish)
- Stakeholder management
- Quality assurance
- Customer relationship management
- SAP
- Safety regulations
- Cold calling
- Salesforce CRM experience
References
References available upon request.
Affiliations
- Body Builder
Timeline
Solutions Specialist
Ally Financial Inc.
10.2022 - 10.2023
Bilingual CSR
City Facilities Management
11.2019 - 06.2022
Export Documentation Specialist
TOTE Maritime
06.2013 - 09.2019
Associate of Science - Biomed
Interamerican University of PR
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