Luis Leon
Gresham
Summary
Having done mostly jobs that require a lot of public facing tasks, assisting people is something I take great pride in. In my current role with ODHS, I have had the privilege of helping others in ways that have been the most fulfilling in all of my employment. This is what motivates me everyday and I hope to continue moving up within the agency.
Overview
7
7
years of professional experience
Work History
Support Staff
ODHS
Portland
07.2024 - Current
- Assist clients in applying for benefits and answering questions they might have on their case
- In charge of FC's schedules and assigning DV intakes
- In charge of assigning eligibility appointments
- Help clients access benefits outside of the agency to meet their needs
- Help assist fellow support staff when scheduling intakes for clients
- Address client complaint and concerns
Family Coach
ODHS
Portland
12.2025 - 03.2026
- Managed a caseload of 17 families
- Processed payment request following ODHS policy and coordinated payments with third party vendors
- Engaged families in goal-setting to promote positive outcomes and resilience.
- Worked with community partners to ensure clients received best possible results
- Provided guidance, tools, and resources to help families build stronger relationships.
Digital Shopper/ Deli & Bakery
Walamart
Gresham
02.2023 - 06.2024
- Led the afternoon team and pushed to make deadlines
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations
- Interacted with customers on daily basis to ensure quality and service were to up to department standards
- Dealt directly with customer complaints and followed to ensure the service would improve based on customer feedback
PSE Mail Clerk
USPS
Fairview
02.2022 - 02.2023
- Sorted mail and did daily reports for the office
- Handled customer service cases using our C360 application
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations
- Accelerated processing times with the effective use of automated equipment for mail sorting and distribution
- Assisted customers in office daily with concerns of mail delivery to address or PO BOX
Front Line Chef/ Prep
Chipotle
Gresham
11.2019 - 09.2020
- Worked in line cook position, along with grill and cashier
- Recorded sensitive payment data for catering orders
- Led afternoon shift and was responsible for closing restaurant
- Handled customer complaints both in restaurant and online
Education
High School Diploma -
Sam Barlow High School
GreshamSkills
- Time Management
- Customer Service
- Ability to Work Under Pressure
- Communication
- Adaptability
- Problem Solving
- Leadership
- Teamwork
- Microsoft Excel
- Microsoft Office
Timeline
Family Coach
ODHS
12.2025 - 03.2026
Support Staff
ODHS
07.2024 - Current
Digital Shopper/ Deli & Bakery
Walamart
02.2023 - 06.2024
PSE Mail Clerk
USPS
02.2022 - 02.2023
Front Line Chef/ Prep
Chipotle
11.2019 - 09.2020
High School Diploma -
Sam Barlow High School