Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Martinez

Springfield

Summary

Dynamic sales associate with a proven track record at Albertsons, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I fostered repeat business and enhanced customer satisfaction. Recognized for boosting sales through personalized recommendations and maintaining a collaborative team environment. Outgoing and dedicated to achieving sales goals.

Overview

9
9
years of professional experience

Work History

Sales Associate

Albertsons
07.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Puma
09.2020 - 05.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Housekeeper

30a
03.2018 - 02.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.

Sales Associate

Calvin Klein
06.2016 - 03.2018
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Choctawhatchee High School
Fort Walton Beach, FL
06.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Money handling
  • Building rapport
  • Sales goals attainment
  • Friendly and outgoing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Albertsons
07.2021 - Current

Sales Associate

Puma
09.2020 - 05.2021

Housekeeper

30a
03.2018 - 02.2021

Sales Associate

Calvin Klein
06.2016 - 03.2018

Choctawhatchee High School

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Luis Martinez