Luis Melendez
Apopka,FL
Summary
Experienced human resources professional eager to leverage expertise in employee relations and performance management to benefit an organization.
Overview
35
35
years of professional experience
Work History
Patient Advocate
CanAide/ MedMetrix
Orlando, Florida
03.2026 - Current
- Provide emotional support to patients and families during challenging medical situations, fostering trust and rapport
- Manage patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations
- Facilitate effective communication between patients, families and healthcare providers
- Coordinate tests, procedures and follow-up care
- Resolve patient billing inquiries and insurance coverage issues with accuracy
Family Support Worker
Department of Children and Families (DCF)
Orlando, FL
08.2025 - 03.2026
- Identify family challenges, strengths and goals through needs assessments and home visits
- Provide support and assistance to families during times of crisis
- Act as an advocate for families to help them navigate complex systems and access necessary services
- Provide reliable and safe transportation for children and their families to support programs, medical facilities and temporary shelters
Merchandise and Stocking Associate
Sam's Club
Apopka, FL
10.2021 - 02.2025
- Maintain the sales floor and merchandise presentation by stocking, arranging and organizing merchandise
- Provide excellent customer service by assisting in locating merchandise, resolve customer issues/concerns and assist customers with purchase decisions
- Engage with vendors/drivers to promptly unload store merchandise from delivery trucks
Human Resources Supervisor 1
Family Independence Administration
Brooklyn, NY
01.1992 - 08.2021
- Approve eligibility cases for cash, medical and food stamp assistance
- Manage and supervise Eligibility Department with conducting interviews of applicants
- Approve recertifications for applicants to secure employment and establish permanent housing
- Train new hires on policies and procedures
Education
A.A.S. Degree - Liberal Arts
CUNY Borough of Manhattan Community College
New York, NYB.A. Degree - Psychology
Hunter College
New York, NYSkills
- Attentive customer service skills
- Proficient in managing and supervising team members
- Bilingual in English and Spanish
Timeline
Patient Advocate
CanAide/ MedMetrix
03.2026 - Current
Family Support Worker
Department of Children and Families (DCF)
08.2025 - 03.2026
Merchandise and Stocking Associate
Sam's Club
10.2021 - 02.2025
Human Resources Supervisor 1
Family Independence Administration
01.1992 - 08.2021
A.A.S. Degree - Liberal Arts
CUNY Borough of Manhattan Community College
B.A. Degree - Psychology
Hunter College