Luis Mendoza
BSBA | International Business | May 2027
Davidson,NC
Summary
Motivated International Business student at Appalachian State University with hands-on experience in management, customer service, and marketing. Proven ability to lead teams, streamline operations, and support customer satisfaction through roles in car wash services, office coordination, and hospitality. Fluent in Spanish and skilled in cross-cultural communication, with international volunteer experience in Ecuador. Eager to contribute business, language, and leadership skills to a globally focused organization.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Server
La Unica
09.2023 - 05.2024
- Greet customers warmly, take accurate food and drink orders, and deliver them promptly and professionally.
- Ensure customer satisfaction by checking in during meals, addressing special requests, and resolving issues quickly.
Marketing Manager
Elite painting
08.2024 - 01.2025
- Responsible for promoting the business, attracting new customers and increasing company awareness.
- Developing marketing strategies and handle social media.
Crew member
Sam's Express car wash
05.2024 - 08.2024
- Performed high-efficiency pressure washing services to maintain a fast-paced car wash process, ensuring consistent and timely car turnarounds.
- Coordinated towel and chemical inventory, optimizing resources to ensure uninterrupted service.
- Delivered exceptional customer service, creating a positive experience for clients and maintaining high customer satisfaction levels.
Office manager
M n R cleaning service
01.2020 - 09.2023
- Logged cleaning crew activity, managing team schedules to ensure prompt and efficient service delivery across multiple job sites.
- Supervised product distribution, allocating cleaning supplies to over 50 employees, which resulted in improved service readiness.
- Managed maintenance and fuel checks for 12 company vehicles, ensuring operational efficiency and reduced vehicle downtime.
- Developed and implemented an inventory control system, maintaining supply levels to prevent service delays.
Education
Bachelor of science - International business, Spanish
Appalachian State University
Boone, NC05-2027
Skills
strong communication skills
Accomplishments
- Supervised team of 15 crew members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
MOS Excel certification
Timeline
Marketing Manager
Elite painting
08.2024 - 01.2025
Crew member
Sam's Express car wash
05.2024 - 08.2024
MOS Excel certification
11-2023
Server
La Unica
09.2023 - 05.2024
Office manager
M n R cleaning service
01.2020 - 09.2023
Bachelor of science - International business, Spanish
Appalachian State University
Similar Profiles
Anyohmiy RegaladoAnyohmiy Regalado
Cook and kitchen assistant at La Unica GroceryCook and kitchen assistant at La Unica Grocery
Anthony Bonilla-LuevanoAnthony Bonilla-Luevano
Cook at La Unica Birria De ResCook at La Unica Birria De Res
Glendy Odalis Da Costa GarayGlendy Odalis Da Costa Garay
Hostess at LA UNICA CANTINA CONTEMPORANEAHostess at LA UNICA CANTINA CONTEMPORANEA
Nora (Julian) ChadwinNora (Julian) Chadwin
Babysitter at Individual ClientsBabysitter at Individual Clients
Dorothy GormanDorothy Gorman
CHIEF OPERATING OFFICER at Lone Pine FulfillmentCHIEF OPERATING OFFICER at Lone Pine Fulfillment