Luis Mercado
Orlando
Summary
Dynamic and dedicated professional with extensive experience in customer service at Frontier Airlines and Wendy's. Proven leadership and problem-solving skills enhance team efficiency and elevate customer satisfaction. Strong attention to detail and first aid expertise ensure a safe and enjoyable environment for all guests. Committed to delivering exceptional service in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Frontier Airlines
10.2022 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Server
Saltgrass Steakhouse
11.2016 - 09.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
IHOP
11.2010 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Supervisor
Wendys International
06.2005 - 07.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Deploma - Ebanisteria
Pedro Perea Fajardo
Mayaguez PRSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Food and beverage service
- Leadership qualities
Timeline
Flight Attendant
Frontier Airlines
10.2022 - 03.2025
Server
Saltgrass Steakhouse
11.2016 - 09.2021
Server
IHOP
11.2010 - 09.2016
Supervisor
Wendys International
06.2005 - 07.2010
High School Deploma - Ebanisteria
Pedro Perea Fajardo
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