Luis Moncada
Miami,United States
Summary
Sociable and detail-oriented Waiter with extensive experience in fast-paced dining environments. Proven track record in delivering exceptional customer service and achieving sales objectives. Skilled in multitasking, maintaining cleanliness, and providing personalized menu recommendations. Strong team player with a commitment to quality and efficiency.
Overview
16
16
years of professional experience
Work History
Server
Klaw Miami
Miami, FL
12.2025 - Current
- Delivered exceptional customer service, fostering guest satisfaction in high-volume restaurant environment.
- Delivered outstanding customer service in a fast-paced environment to enhance guest satisfaction.
- Managed multiple tables, prioritized guest needs, and created memorable dining experiences.
- Rendered exceptional service to a large volume of daily customers, ensuring a positive experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Assisted in training new servers on menu items and service protocols.
- Processed money transactions accurately, ensuring compliance with company cash handling procedures.
Server
Catch Miami
Miami, United States
12.2024 - 07.2025
Server
Komodo Restaurant
01.2023 - 12.2024
- Coordinated VIP guest experiences to ensure satisfaction and comfort.
- Delivered personalized service to enhance VIP guest enjoyment and engagement.
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed customer orders efficiently using point-of-sale systems.
Server
Hell's Kitchen
01.2023 - 04.2023
- Delivered customer service and trained new team members monthly to enhance team capabilities.
- Executed company policies and safety standards to maintain cleanliness and safety of office and equipment.
- Monitored and reported on individual patient care using hospital systems, ensuring accurate tracking of lab results, allergies, and vital signs.
Server/Captain Waiter
Novikov Miami
Miami, United States
01.2021 - 03.2023
- Greeted customers, discussed specials, and took drink orders.
- Provided high-level, personalized service to all VIP guests.
- Resolved customer complaints with effective communication and problem-solving skills, fostering long-term loyalty.
- Monitored dining rooms to optimize seating availability and enhance guest satisfaction.
- Executed restaurant opening and closing functions, ensuring accurate POS report generation and smooth operations.
- Stayed up-to-date on menu changes to assist customers in making food choices.
Server
Toscana Divino
01.2010 - 12.2018
- Provided friendly and prompt service, enhancing customer experience in a high-energy atmosphere.
- Maintained clean and orderly tables while offering knowledgeable menu recommendations to improve guest satisfaction.
- Executed closing duties, ensuring accurate cash drawer reconciliation and efficient inventory restocking.
Education
Apex Funding Certificate - Trading Sofware And Indices
Apex Funding Trading
Floral City, FL03-2026
High School Diploma - High School Teaching
Coral Gables Sr. High
Coral Gables, FL06-2011
Skills
- Menu knowledge and operations
- Beverage service knowledge
- Dietary requirements
- Food presentation techniques
- Table setting arrangements
- High-volume dining experience
- Effective customer upselling
- Sales techniques
- Inventory management
- Guest satisfaction
Languages
- Portuguese
- Spanish
- English
- Italian, Full Professional
- Portuguese, Native or Bilingual
- Spanish, Native or Bilingual
- English, Full Professional
Accomplishments
APEX FUNDING TRADER 50k certified
Timeline
Server
Klaw Miami
12.2025 - Current
Server
Catch Miami
12.2024 - 07.2025
Server
Komodo Restaurant
01.2023 - 12.2024
Server
Hell's Kitchen
01.2023 - 04.2023
Server/Captain Waiter
Novikov Miami
01.2021 - 03.2023
Server
Toscana Divino
01.2010 - 12.2018
Apex Funding Certificate - Trading Sofware And Indices
Apex Funding Trading
High School Diploma - High School Teaching
Coral Gables Sr. High