Luis Murillo
Portland,OR
Summary
Over 10 years of customer service experience emphasizing exceptional customer satisfaction. Strong communication and problem-solving skills drive effective performance in dynamic environments. Bilingual in Spanish and English, enhancing engagement with diverse clientele. Demonstrated reliability and significant contributions to team success.
Overview
7
7
years of professional experience
Work History
Sales Associate
Tonkin Gladstone Hyundai
Gladstone, Oregon
07.2024 - 07.2025
- Utilized CRM software to track leads and manage customer interactions effectively.
- Developed strong relationships with potential buyers through phone and email communications.
- Ensured accurate completion of all paperwork prior to submission to finance office.
- Assisted customers in making informed decisions regarding vehicle purchases.
- Advised customers on financing options and available warranties for purchases.
- Maintained high customer satisfaction by delivering prompt, reliable service.
- Consistently exceeded sales quotas by pursuing and closing deals.
Sales Associate
Beaverton Honda
Portland, Oregon
02.2024 - 06.2024
- Delivered exceptional customer experiences through tailored sales support.
- Achieved high customer satisfaction ratings by matching clients with ideal vehicles and payments.
- Closed sales by utilizing persuasive communication and in-depth knowledge of financing options.
- Guided clients in exploring car models, features, and financing alternatives.
- Streamlined sales process by accurately managing paperwork and financing procedures.
Server/Bartender
Ta Ra Rin Tai Cuisine
Eugene, Oregon
08.2021 - 11.2023
- Maintained high productivity in fast-paced restaurant settings, skillfully managing multiple tasks, prioritizing responsibilities, and delivering prompt, accurate service with a focus on quality
- Established rapid connections with customers, consistently maintaining a positive demeanor while efficiently managing a busy workload during peak hours
- Sustained a high standard of cleanliness and meticulously managed bar inventory, contributing to cost efficiencies in the preparation of mixed drinks for our patrons
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Trained new servers and familiarized new employees with company culture
Server/Bartender
Los Potrillos
Eugene, Oregon
11.2018 - 07.2020
- Provided exceptional customer service by taking care of customers' food, drinks, and overall dining experience
- Engaged and collaborated with customers, colleagues, and management, fostering a welcoming atmosphere and resolving conflicts professionally
- Compiled nightly sales numbers and profits and accurately completed accounting tasks
Education
High School Diploma -
Hood River Valley High School
Hood River06-2014
Associate of Business Transfer - Business Administration, Marketing, Economics
Lane Community College
Eugene, ORSkills
- Customer Service
- Verbal Communication
- Product knowledge
- Upselling
- Multitasking
- Attention to Detail
- Customer Needs Assessment
- Problem-solving
- Sales strategies
- Bilingual Proficiency
- Computer literacy
- Goal-Oriented
Timeline
Sales Associate
Tonkin Gladstone Hyundai
07.2024 - 07.2025
Sales Associate
Beaverton Honda
02.2024 - 06.2024
Server/Bartender
Ta Ra Rin Tai Cuisine
08.2021 - 11.2023
Server/Bartender
Los Potrillos
11.2018 - 07.2020
High School Diploma -
Hood River Valley High School
Associate of Business Transfer - Business Administration, Marketing, Economics
Lane Community College