Luis Ochoa
Eagle River,AK
Summary
Highly experienced customer service representative seeking to exceed company standards by directing and motivating myself and peers in an upbeat and positive way. With over 20yrs in the hospitality business and 10+ years in sales, building and maintaining relationships while executing company goals, is a cornerstone to success.
Overview
17
17
years of professional experience
Work History
Sales Representative Team Leader
Odom Corporation/SGWS
05.2016 - 11.2024
- Maintain a productive and healthy relationship with account owners & buyers.
- Weekly to monthly product knowledge courses and meetings to execute market share gain and state/national programs.
- Keep records and reports of sales and business trends providing positive forecasting to benefit with buyer and overall goals.
- Order product in timely manner as well as ensuring that product is stocked and rotated.
- Lead/direct/execute during special events and key focus blitz programs.
- Taking calls through out each work day and numerous emails to enable peak success dialog in market.
Bar Supervisor/Shift Manager
Jalapeños Mex. Restaurant
02.2008 - 05.2016
- Promote the drink and dinner specials with background stories to help incentivize purchase.
- Maintain a clean and safe work environment
- Work with others to accomplish similar company goals
- Train/hire new team members
- Upholding a high standard in customer service going above and beyond to make our guests feel welcome.
- Working 1 on 1 with suppliers to generate positive revenue and keeping bar costs level.
- Handled end of day sales and deposits thoroughly.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
No Degree - General Education
Mt San Antonio Community College
01-2005
Skills
- Data-driven decision making
- Negotiation expertise
- Team management
- Serve customers
- Relationship building
- Effective communication
- Customer feedback
- Account management
- Order processing
- Problem-solving
- Teamwork
- Product knowledge
- Continuous improvement
- Territory management
- Teamwork and collaboration
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative Team Leader
Odom Corporation/SGWS
05.2016 - 11.2024
Bar Supervisor/Shift Manager
Jalapeños Mex. Restaurant
02.2008 - 05.2016
No Degree - General Education
Mt San Antonio Community College
Similar Profiles
Jason HayesJason Hayes
Regional Sales Manager Beer Wine and Spirits at The Odom CorporationRegional Sales Manager Beer Wine and Spirits at The Odom Corporation
Megan WillisMegan Willis
Brand Development Manager at The Odom CorporationBrand Development Manager at The Odom Corporation
Larry VarnadoeLarry Varnadoe
Warehouse Manager at The Odom CorporationWarehouse Manager at The Odom Corporation