Luis Ortiz
Philadelphia,PA
Summary
Insightful professional in the realm of business intelligence, known for unparalleled productivity and efficiency in task completion. Specialize in data warehousing, predictive analytics, and visualization techniques. Excel in critical thinking, problem-solving, and effective communication, ensuring clarity and actionable insights in complex scenarios.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Conicelli Autoplex
Conshohocken, Pennsylvania
03.2023 - Current
- Followed up with customers after completion of service requests.
- Analyzed trends related to customer inquiries and requests for service.
- Collected, tracked and evaluated current business and market.
- Created data visualizations and reports for management, showcasing findings and recommendations.
Customer Advocate
Carvana
Philadelphia, Pennsylvania
07.2021 - 02.2023
- Ensured all customer inquiries were addressed promptly and accurately.
- Supported sales team members to drive growth and development, leading to industry leading success.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
Customer Service Representative
Philly Platinum
Philadelphia, Pennsylvania
05.2019 - 06.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Front End Associate
Acme Markets, Inc
Philadelphia, Pennsylvania
06.2018 - 01.2019
- Implemented company policies and procedures to maintain operational efficiency.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
- Processed customer transactions and provided excellent customer service.
Education
Bachelor of Science - Computer And Information Sciences
Cabrini University
Philadelphia, Pennsylvania06-2021
Associate of Science - Computer And Information Sciences
St. John's University
Staten Island, NY05-2019
Skills
- Appointment scheduling
- Performance tracking
- Call center experience
- Sales aptitude
- Data formatting
- Report writing
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
BDC Service Representative
Conicelli Autoplex
03.2023 - Current
Customer Advocate
Carvana
07.2021 - 02.2023
Customer Service Representative
Philly Platinum
05.2019 - 06.2021
Front End Associate
Acme Markets, Inc
06.2018 - 01.2019
Bachelor of Science - Computer And Information Sciences
Cabrini University
Associate of Science - Computer And Information Sciences
St. John's University