Results-driven professional specializing in customer service and communication. Demonstrated success in lead generation and client engagement through strategic outreach and targeted marketing initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Insurance Sales & Marketing
FAMPRO Insurance
San Antonio, Texas
08.2024 - Current
Drove lead generation by making over 20 outbound cold calls daily and executing targeted marketing campaigns for commercial insurance prospects.
Scheduled and confirmed sales appointments for producers, improving client engagement and conversion opportunities.
Managed and updated CRM records to ensure accurate tracking of leads, clients, and follow-up activities.
Delivered non-licensed customer service by addressing general inquiries, processing administrative requests, and routing coverage-related questions to licensed staff.
Soccer Referee
US Soccer Association
San Antonio, Texas
11.2021 - Current
Enforced game rules and regulations during competitive soccer matches.
Communicated effectively with players and coaches regarding decisions and infractions.
Collaborated with fellow officials to uphold standards of officiating quality.
Maintained focus during high-pressure situations to ensure fair play.
Outside Service Attendant
The Club At Sonterra
San Antonio, Texas
10.2024 - 05.2025
Actively contributing to the golf department of a country club by fostering positive community engagement, while efficiently managing required responsibilities.
Welcomed guests warmly, fostering a friendly atmosphere throughout the club's facilities.
Assisted members with course navigation and answered general inquiries promptly.
Maintained the outside service area by cleaning clubs, washing carts, and restocking supplies.
Education
High School Diploma -
Ronald Reagan High School
San Antonio, TX
05-2025
Some College (No Degree) - Exploratory Studies
The University of Texas At San Antonio
San Antonio, TX
Skills
Customer service
Effective communication
Team collaboration
Sales support
Time management
Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
ESB Entrepreneurship & Small Business Certification
Sales Manager at GGI Nippon Life Insurance (Nippon Life Japan Insurance Branch)Sales Manager at GGI Nippon Life Insurance (Nippon Life Japan Insurance Branch)
Senior Insurance Broker at Westland Insurance (Formally Known as AGI Insurance)Senior Insurance Broker at Westland Insurance (Formally Known as AGI Insurance)