Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Reyes

10 Bird St Dorchester, MA 02125,MA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable professional offering experience and abilities in completing frameworks for structural construction jobs. Bright and detail-oriented in calculating accurate measurements. Focused on safety by keeping work areas neat, following protocols, using equipment and tools appropriately and warning teammates of potential hazards.

Overview

19
19
years of professional experience

Work History

Customer Service

Alex Market Store
09.2019 - 12.2022
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Responded to customer calls and emails to answer questions about products and services.
  • Consulted with customers to assess service requirements and produce accurate orders.

Carpenter Laborer

Forest Hill Commentary
02.2004 - 09.2019
  • Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
  • Framed, remodeled and finished wood and metal structures.
  • Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
  • Cleaned, calibrated and serviced tools and equipment.
  • Researched, purchased and inventoried equipment parts, chemicals and supplies.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Cut and shaped materials to meet outlined measurements.
  • Operated forklifts and other heavy equipment.

Education

High School Diploma -

New York High School
New York, NY
07.2009

Skills

  • Order Entry
  • Accounting Records
  • Microsoft Windows
  • Billing Adjustments and Refunds
  • Carpenter Assistance
  • Power Tool Maintenance and Care
  • Construction Project Planning
  • Tools and Equipment
  • Heavy Labor
  • Build Supports
  • Air Hammers
  • Bathroom Remodeling
  • Apartment Painting
  • Plumbing Repairs
  • Power and Hand Tool Use
  • Snow Blowers

Languages

Spanish
Full Professional

Timeline

Customer Service

Alex Market Store
09.2019 - 12.2022

Carpenter Laborer

Forest Hill Commentary
02.2004 - 09.2019

High School Diploma -

New York High School

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Luis Reyes