Luis Rivera
Latham
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spectrum
08.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to customer requests for products, services, and company information.
Warehouse Forklift Operator
Millwood Inc.
05.2022 - 12.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Lead Forklift Operator
Power Pallet & Recycling
05.2018 - 06.2022
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
Education
High School Diploma -
CERN
Camden, NJ06-2009
Skills
- Bilingual (English/Spanish)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
08.2023 - Current
Warehouse Forklift Operator
Millwood Inc.
05.2022 - 12.2022
Lead Forklift Operator
Power Pallet & Recycling
05.2018 - 06.2022
High School Diploma -
CERN
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