Luis Robles
Upland,CA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Front End Assistant
09.2020 - 04.2021
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained cleanliness and organization in merchandise areas, ensuring compliance with store standards.
- Trained new staff on customer service protocols and operational procedures for smooth transitions.
- Addressed customer concerns promptly, fostering positive relationships and loyalty to the brand.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
Merchandising Nights
05.2021 - 03.2024
- Monitored stock levels to ensure timely replenishment and minimize out-of-stock situations.
- Developed efficient restocking procedures that reduced downtime during peak hours.
- Provided excellent customer service by assisting shoppers with locating items or answering questions as needed during late hours.
- Collaborated with store team members to execute planograms and optimize merchandise layouts.
- Assisted in training new hires on night merchandiser processes, ensuring consistent quality of work across the team.
Damaged & Destroyed Clerk
04.2024 - 09.2024
- Oversaw daily operations of fresh produce department, ensuring quality and freshness standards.
- Implemented efficient stock rotation processes to minimize waste and maintain optimal inventory levels.
- Trained staff on product handling, inventory management, and customer service best practices.
- Collaborated with suppliers to source high-quality products and negotiate credit agreements.
- Implemented safety protocols within the department, minimizing risks associated with handling perishable goods or heavy equipment use during stocking.
Front End Cashier
10.2024 - 11.2024
- Maintained accurate cash drawer balances and resolved discrepancies promptly.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to optimize checkout workflows during peak hours.
Forklift Operator
11.2024 - Current
- Operated forklifts to safely transport materials within warehouse environment.
- Conducted regular inspections on equipment to ensure compliance with safety standards.
- Collaborated with team members to optimize product storage and retrieval processes.
- Assisted in training new operators on safe handling procedures and equipment use.
- Monitored loading and unloading activities to improve operational efficiency.
Education
Bachelor of Science - Kinesiology
California State University, San Bernardino
San Bernardino, CA05-2023
Skills
- Forklift Operation
- Cashier Trained
- Culling
- Code Reports
Accomplishments
- Assisted in being #1 produce in all of LA in sales.
- Lowered D&D by 2 base points during a 6 month period.
- Trained multiple employees in proper rotation and culling in regards to fresh merchandise (produce, deli 19, dep. 17).
Certification
- Forklift & EPJ certified
- Cashier trained
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Forklift Operator
11.2024 - Current
Front End Cashier
10.2024 - 11.2024
Damaged & Destroyed Clerk
04.2024 - 09.2024
Merchandising Nights
05.2021 - 03.2024
Front End Assistant
09.2020 - 04.2021
Bachelor of Science - Kinesiology
California State University, San Bernardino