LUIS ROBLES REALES
Cruise Sales Manager
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Cruise Sales Manager
Royal Caribbean International
05.2025 - Current
- Managed onboard NextCruise sales and future cruise reservations, enhancing guest engagement and driving repeat bookings.
- Drove revenue growth and consistently achieved sales targets.
- Promoted cruise products and converted guest inquiries into bookings.
- Delivered exceptional guest service and booking experiences.
- Promoted cruise products and converted guest inquiries into bookings, contributing to overall revenue growth.
- Monitored performance metrics and identified sales opportunities, optimizing team strategies for increased conversions.
- Served as a sales leader and onboard brand ambassador.
- Maintained high guest satisfaction and operational excellence.
- Previously in the positions of Cruise Sales Associate and Cruise Sales Assistant Manager from January 2022 until May 2025.
Quality Analyst Lead
Sykes Colombia S.A.
02.2020 - 12.2021
- Monitored service quality and ensured compliance with client performance standards to support operational excellence.
- Provided coaching and performance feedback to agents, Team Managers, and Evaluators.
- Led side-by-side coaching sessions to improve customer experience and operational results.
- Managed quality monitoring workloads and reporting across multiple teams.
- Managed quality monitoring workloads and prepared reports across multiple teams to drive informed decision-making.
Retail Sales Associate
Starboard Cruise Services
11.2016 - 10.2019
- Delivered exceptional customer service and consistently drove sales performance.
- Identified customer needs and recommended products, enhancing customer satisfaction and driving revenue.
- Built strong customer relationships, leading to repeat business and guest satisfaction.
- Organized product presentations and maintained merchandising standards, improving overall store appeal and customer experience.
- Conducted product seminars and promotional events, engaging customers and boosting sales.
Commercial & Brand Activation Coordinator
Education HUB
02.2015 - 11.2016
- Developed sales, marketing, and brand activation strategies that increased market presence and customer engagement.
- Coordinated ATL, BTL, and trade marketing campaigns, events, and promotions.
- Coordinated ATL, BTL, and trade marketing campaigns, events, and promotions to enhance brand visibility and customer acquisition.
- Analyzed sales performance and prepared reports to support business decisions.
- Managed public relations, budgets, and inventory, optimizing operational resources for effective campaign execution.
Education
Bachelor - Business Administration
Universidad Del Atlántico
Barranquilla, Colombia01-2013
Skills
Sales strategy development
Customer relationship management
Sales coaching
Promotional planning
Business planning
Performance goals
Team leadership
Persuasive negotiations
Relationship building
TRAINING AND COURSES
- Entrepreneurship - Institución Universitaria CEIPA, Medellin, Colombia. 2016
- Strategic commercial management - Universidad del Norte, Barranquilla, Colombia. 2021
- Business Intelligence with PowerBi - Universidad Eafit, Medellin, Colombia. 2026
- Successful Negotiation: Essential Strategies and Skills (Enrolled) - University of Michigan (Coursera)
Timeline
Cruise Sales Manager
Royal Caribbean International
05.2025 - Current
Quality Analyst Lead
Sykes Colombia S.A.
02.2020 - 12.2021
Retail Sales Associate
Starboard Cruise Services
11.2016 - 10.2019
Commercial & Brand Activation Coordinator
Education HUB
02.2015 - 11.2016
Bachelor - Business Administration
Universidad Del Atlántico