Luis Rosales
Mission,TX
Summary
As a Shift Leader at Sizzling Platter, I excelled in team leadership and problem-solving, significantly enhancing customer satisfaction by resolving complaints effectively. I trained new employees, fostering a motivated team environment and ensuring adherence to safety protocols. My proactive approach and ability to mediate conflicts solidified my reputation for maintaining high-performance standards.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
1
1
year of professional experience
Work History
Shift Leader
Sizzling Platter
10.2023 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
La Joya Palmview High School
Mission, TX04-2023
Skills
- Daily workflows
- Team Leadership
- Client Support
- Client Service
- Conflict Resolution
- Team motivation
- Problem-Solving
- Safety processes and procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
I am skilled in accurately reading measuring tapes and proficient in using various power tools, including drills, saws, and table saws. I have hands-on experience in woodworking and have received proper training in safety protocols for all power tools and work sites. Additionally, I hold an NCCER certification in construction safety and tool usage.
Timeline
Shift Leader
Sizzling Platter
10.2023 - Current
High School Diploma -
La Joya Palmview High School
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