Luis Sanchez
Lake St. Louis ,Missouri
Summary
Reliable Waiter adept at handling high-pressure situations while providing excellent customer service. Possesses a strong work ethic and ability to work in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Server
Stoney River Steakhouse and Grill
Chesterfield, MO
11.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated team efforts to streamline food service and enhance operational efficiency.
- Trained new staff on menu knowledge and best practices for guest interactions.
- Managed multiple tables simultaneously, prioritizing tasks to meet customer needs effectively.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, maintaining a positive dining experience for guests.
- Implemented upselling techniques, increasing overall sales through product recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Assistant
First Watch
St Louis, MO
02.2024 - Current
- Assisted servers in delivering food and beverages efficiently to enhance customer experience.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Coordinated with kitchen staff to expedite food preparation and improve service speed.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Trained new staff on restaurant protocols and customer service best practices for improved team performance.
- Developed strong relationships with regular customers, contributing to increased customer loyalty and satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Waiter
El Maguey
Lake St Louis, Missouri
02.2023 - Current
- Greeted guests in a friendly and professional manner, taking orders accurately.
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
- Supported other servers, running food and refilling beverages to meet team goals.
- Successfully handled large parties or groups of diners simultaneously in a fast paced environment.
- Developed effective relationships with co-workers, management team members and customers through positive communication.
- Regularly checked back with guests to ensure satisfaction with their meals.
- Prepared and presented final bill and collected cash or credit card payments.
- Recommended promotional items or food and beverage pairings to increase sales.
Education
High School Diploma - undefined
Liberty
Ofallon, Missouri06.2023
Skills
Conflict and Complaint Resolution
Front-of-house display creation
Upselling techniques
Multitasking
Teamwork and Collaboration
Attention to Detail
Professional Appearance
LANGUAGES
Spanish - Native
Timeline
Server
Stoney River Steakhouse and Grill
11.2024 - Current
Server Assistant
First Watch
02.2024 - Current
Waiter
El Maguey
02.2023 - Current
High School Diploma - undefined
Liberty